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"Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 ..."
Stéphane Cortina et al. (2016)
- Stéphane Cortina, Béatrix Barafort, Michel Picard, Alain Renault:
Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL? EuroSPI 2016: 83-93
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