"CJM-Based Service Design Process."

Fuli Yang, Lili Qu (2016)

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DOI: 10.1007/978-3-319-40093-8_31

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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Fuli Yang, Lili Qu:
CJM-Based Service Design Process. HCI (11) 2016: 305-315

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