"Improving Corporate Support by Predicting Customer e-Mail Response Time: ..."

Anton Borg, Jim Ahlstrand, Martin Boldt (2020)

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DOI: 10.1007/978-3-030-75418-1_6

access: closed

type: Conference or Workshop Paper

metadata version: 2023-09-30

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Anton Borg, Jim Ahlstrand, Martin Boldt:
Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case. ICEIS (Revised Selected Papers) 2020: 100-121

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