"Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots ..."

Effie Lai-Chong Law, Asbjørn Følstad, Nena van As (2022)

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DOI: 10.1145/3546155.3546665

access: closed

type: Conference or Workshop Paper

metadata version: 2023-08-31

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Effie Lai-Chong Law, Asbjørn Følstad, Nena van As:
Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service. NordiCHI 2022: 56:1-56:13

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