"Impact of IT Infrastructure on Customer Service Performance: The Role of ..."

Jessica Braojos-Gomez, Jose Benitez-Amado, Francisco Javier Lloréns Montes (2015)

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type: Conference or Workshop Paper

metadata version: 2017-05-23

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Jessica Braojos-Gomez, Jose Benitez-Amado, Francisco Javier Lloréns Montes:
Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement. PACIS 2015: 41

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