"A knowledge-rich similarity measure for improving IT incident resolution ..."

Yong-Bin Kang et al. (2010)

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DOI: 10.1145/1774088.1774466

access: closed

type: Conference or Workshop Paper

metadata version: 2022-06-23

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Yong-Bin Kang, Arkady B. Zaslavsky, Shonali Krishnaswamy, Claudio Bartolini:
A knowledge-rich similarity measure for improving IT incident resolution process. SAC 2010: 1781-1788

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