"Data completeness: a key to effective net-based customer service systems."

M. Kathryn Brohman et al. (2003)

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DOI: 10.1145/777313.777339

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type: Journal Article

metadata version: 2024-10-06

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M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasuraman:
Data completeness: a key to effective net-based customer service systems. Commun. ACM 46(6): 47-51 (2003)

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