"IT Service Management: A Cross-national Study of ITIL Adoption."

Mauricio Marrone et al. (2014)

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DOI: 10.17705/1CAIS.03449

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type: Journal Article

metadata version: 2025-01-19

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Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel, Lutz M. Kolbe:
IT Service Management: A Cross-national Study of ITIL Adoption. Commun. Assoc. Inf. Syst. 34: 49 (2014)

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