"A Note on SERVQUAL Reliability and Validity in Information System Service ..."

James J. Jiang, Gary Klein, Suzanne M. Crampton (2000)

> Home

Details and statistics

DOI: 10.1111/J.1540-5915.2000.TB00940.X

access: closed

type: Journal Article

metadata version: 2020-03-13

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/dsj/JiangKC00
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/dsj/JiangKC00
James J. Jiang, Gary Klein, Suzanne M. Crampton:
A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement. Decis. Sci. 31(3): 725-744 (2000)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.