"Emotional expressions of care and concern by customer service chatbots: ..."

Junbo Zhang et al. (2024)

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DOI: 10.1016/J.DSS.2024.114314

access: closed

type: Journal Article

metadata version: 2024-10-09

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Junbo Zhang, Jiandong Lu, Xiaolei Wang, Luning Liu, Yuqiang Feng:
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity. Decis. Support Syst. 186: 114314 (2024)

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