"Customer satisfaction measurement in the private bank sector."

G. Mihelis et al. (2001)

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DOI: 10.1016/S0377-2217(00)00036-9

access: closed

type: Journal Article

metadata version: 2020-02-21

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G. Mihelis, Evangelos Grigoroudis, Yannis Siskos, Yannis Politis, Y. Malandrakis:
Customer satisfaction measurement in the private bank sector. Eur. J. Oper. Res. 130(2): 347-360 (2001)

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