"An Empirical Study on the Integrated Framework of e-CRM in Online ..."

Changsu Kim, Weihong Zhao, Kyung Hoon Yang (2008)

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DOI: 10.4018/JECO.2008070101

access: closed

type: Journal Article

metadata version: 2022-01-13

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Changsu Kim, Weihong Zhao, Kyung Hoon Yang:
An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers' Perspectives. J. Electron. Commer. Organ. 6(3): 1-19 (2008)

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