"How does transformational leadership influence proactive customer service ..."

Hemang Jauhari, Shailendra Singh, Manish Kumar (2017)

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DOI: 10.1108/JEIM-01-2016-0003

access: closed

type: Journal Article

metadata version: 2022-10-02

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Hemang Jauhari, Shailendra Singh, Manish Kumar:
How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment. J. Enterp. Inf. Manag. 30(1): 30-48 (2017)

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