"Personalized Priority Policies in Call Centers Using Past Customer ..."

Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande (2022)

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DOI: 10.1287/MNSC.2021.4021

access: closed

type: Journal Article

metadata version: 2022-06-02

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  - https://dblp.org/rec/journals/mansci/HathawayED22
Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande:
Personalized Priority Policies in Call Centers Using Past Customer Interaction Information. Manag. Sci. 68(4): 2806-2823 (2022)

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