"Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking."

Mei Xue, Lorin M. Hitt, Patrick T. Harker (2007)

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DOI: 10.1287/MSOM.1060.0135

access: closed

type: Journal Article

metadata version: 2020-10-01

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Mei Xue, Lorin M. Hitt, Patrick T. Harker:
Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking. Manuf. Serv. Oper. Manag. 9(4): 535-558 (2007)

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