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Receiving timely and personalized feedback is essential for second-language learners, especially when human instructors are unavailable. This study explores the effectiveness of Large Language Models (LLMs), including both proprietary and open-source ...

In recent years, the application of generative artificial intelligence (GenAI) in financial analysis and investment decision-making has gained significant attention. However, most existing approaches rely on single-agent systems, which fail to fully ...

The terms theory and theoretical contributions evoke mixed reactions in the information systems discipline, especially among empirical researchers in the economics of information systems (Econ-IS) area. Although some see such contributions as the raison d’...

This paper develops an explainable artificial intelligence (AI) approach to measuring service quality in voice-based service encounters. Drawing from the psychology and computer science literature, we construct features of a customer's emotion ...

• This study develops a new customer-emotion-based method to measure service quality in call centers, which is superior to two benchmarks for assessing service quality.
• The paper uses explainable AI approach unveils what dynamic ...

Image captioning, an important vision-language task, often requires a tremendous number of finely labeled image-caption pairs for learning the underlying alignment between images and texts. In this paper, we proposed a multimodal data augmentation ...

Information risk, the likelihood that corporate financial information is of poor quality, adversely impacts investor confidence regarding a firm’s financial health, making it an economically important problem. Viewing a firm’s enterprise systems (ES) ...

We investigate how public firms configure their enterprise systems (ES) portfolio when faced with information risk, which refers to the likelihood that corporate financial information is of poor quality. We focus on firms’ configuration of their ES ...

We use a social learning perspective to extend our understanding of information technology (IT) investment and return. Specifically, we investigate social learning in the context of interlocks between corporate boards, which allow firms to share knowledge ...

We investigate how firms use information technology (IT) implementation to mitigate an anomaly in capital markets: investors underreacting to new public information. The theory of information uncertainty (IU) suggests that the anomaly is amplified with IU;...

The paper develops a needs–affordances–features (NAF) perspective on social media use which posits that individuals' psychological needs motivate their use of social media applications to the extent to which these applications provide affordances that ...

This study addresses the economic impacts of information technology IT overinvestment and underinvestment decisions. Based on the view of Red Queen competition in conjunction with institutional theory, we hypothesize that overinvestment and ...

Managing firm risk, or firm performance volatility, is a key task for contemporary firms. Although information technology (IT) has been generally viewed as an effective information processing tool that enables firms to better cope with uncertainty, thus ...

Customer relationship management (CRM) plays a critical role in e-business. In this study we seek to quantify the value of Internet-based CRM applications, and the purpose of our research is to identify the mechanisms underlying CRM value creation. ...

In this paper, we seek to determine whether a typical social media platform, Wikipedia, improves the information environment for investors in the financial market. Our theoretical lens leads us to expect that information aggregation about public ...

How can firms extract value from already-implemented information technologies (IT) that support the work processes of employees? One approach is to stimulate employees to engage in post-adoptive extended use, i.e., to learn and apply more of the ...

In this study, we seek to better understand the value of information technology (IT) in supply chain contexts. Grounded in the resource-based theory in conjunction with transaction cost economics, we develop a conceptual model that links three IT-...

This research investigates the relationship between a manufacturer's use of information technology (IT) (particularly electronic procurement) and the number of suppliers in its supply chain. Will a manufacturer use more or fewer suppliers due to the ...

This work addresses how the number of suppliers employed by a manufacturer relates to its use of electronic procurement (e-procurement). Using data from the U.S. manufacturing industry, we find a surprising result that there is non-correlation between e-...

This paper extends our previous studies on the assimilation of Internet-based e-business innovations by firms in an international setting. Drawing upon theories on the process and contexts of technology diffusion, we develop an integrative model to ...

As firms seek to improve coordination through the use of electronic interorganizational systems (IOS), open standards are becoming increasingly important. To better understand the process of standards diffusion, we investigate firms' migration from ...

In this study, we developed a conceptual model for studying the adoption of electronic business (e-business or EB) at the firm level, incorporating six adoption facilitators and inhibitors, based on the technology-organization-environment theoretical ...