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- research-articleJanuary 2025
"Dialing it Back:" Shadowbanning, Invisible Digital Labor, and how Marginalized Content Creators Attempt to Mitigate the Impacts of Opaque Platform Governance
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 9, Issue 1Article No.: GROUP12, Pages 1–22https://doi.org/10.1145/3701191Content creators with marginalized identities are disproportionately affected by shadowbanning on social media platforms, which impacts their economic prospects online. Through a diary study and interviews with eight marginalized content creators who are ...
- research-articleApril 2024
"I'm Constantly in This Dilemma": How Migrant Technology Professionals Perceive Social Media Recommendation Algorithms
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 8, Issue CSCW1Article No.: 65, Pages 1–33https://doi.org/10.1145/3637342Migrants experience unique needs and use social media, in part, to address them. While prior work has primarily focused on migrant populations who are vulnerable socio-economically and legally, less is known about how highly educated migrant populations ...
- abstractOctober 2023
The Labor of Training Artificial Intelligence: Data Infrastructure, Mobility, and Marginality
CSCW '23 Companion: Companion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social ComputingPages 459–461https://doi.org/10.1145/3584931.3608926Machine intelligence relies on Al (artificial intelligence) trainers, workers who perform labor such as data annotation and algorithm optimization. However, the promise of Al does not often benefit workers equally; instead, it puts them in precarious ...
- research-articleNovember 2022
Separate Online Networks During Life Transitions: Support, Identity, and Challenges in Social Media and Online Communities
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 458, Pages 1–30https://doi.org/10.1145/3555559Some life transitions can be difficult to discuss on social media, especially with networks of known ties, due to challenges such as stigmatization. Separate online networks can provide alternative spaces to discuss life transitions. To understand why ...
- research-articleNovember 2022
Social Media's Role During Identity Changes Related to Major Life Events
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 328, Pages 1–22https://doi.org/10.1145/3555219Major life events can cause great upheaval in one's life. Many people perceive their identities to change due to major life events. During identity shifts, impression management and self-presentation, online communities, and social media affordances can ...
- research-articleNovember 2022
The Chinese Diaspora and The Attempted WeChat Ban: Platform Precarity, Anticipated Impacts, and Infrastructural Migration
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 397, Pages 1–29https://doi.org/10.1145/3555122In August 2020, the U.S. President issued an executive order to ban the Chinese-based social platform WeChat, alleging that WeChat posed a national security risk. WeChat is a vital application for Chinese diasporic communities in the United States. The ...
- research-articleOctober 2021
The Online Authenticity Paradox: What Being "Authentic" on Social Media Means, and Barriers to Achieving It
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 5, Issue CSCW2Article No.: 423, Pages 1–18https://doi.org/10.1145/3479567People often strive to present themselves authentically on social media, but this may not be possible for everyone. To understand how people view online authenticity, how it relates to social media sharing behaviors, and whether it is achievable, we ...