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- research-articleJune 2024
‘Your Duties Are To Sweep A Floor Remotely’: Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers’ Successful Use of Digital Platforms
- Sara Kingsley,
- Michael Six Silberman,
- Clara Wang,
- Robert Lambeth,
- Jiayin Zhi,
- Motahhare Eslami,
- Beibei Li,
- Jeffrey Bigham
CHIWORK '24: Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for WorkJune 2024, Article No.: 18, Pages 1–20https://doi.org/10.1145/3663384.3663403Digital platforms have become central in job search. Job-seekers’ experiences with these platforms, however, is a relatively new research area. This paper presents findings from 27 interviews with US low-income job-seekers. Job-seekers encountered many ...
- research-articleJune 2024
AI Failure Cards: Understanding and Supporting Grassroots Efforts to Mitigate AI Failures in Homeless Services
- Ningjing Tang,
- Jiayin Zhi,
- Tzu-Sheng Kuo,
- Calla Kainaroi,
- Jeremy J. Northup,
- Kenneth Holstein,
- Haiyi Zhu,
- Hoda Heidari,
- Hong Shen
FAccT '24: Proceedings of the 2024 ACM Conference on Fairness, Accountability, and TransparencyJune 2024, Pages 713–732https://doi.org/10.1145/3630106.3658935AI-based decision support tools have been used in a wide range of high-stakes settings. However, many of them have failed. Past literature in FAccT contributes important insights into how to detect and mitigate AI failures from a technical perspective. ...
- research-articleMay 2024
Predicting and Presenting Task Difficulty for Crowdsourcing Food Rescue Platforms
WWW '24: Proceedings of the ACM on Web Conference 2024May 2024, Pages 4686–4696https://doi.org/10.1145/3589334.3648155Food waste and food insecurity are two problems that co-exist worldwide. A major force to combat food waste and insecurity, food rescue platforms (FRP) match food donations to low-resource communities. Since they rely on external volunteers to deliver ...