Usability Evaluation of Smartphone Gestures in Supporting Elderly Users
Pages 672 - 683
Abstract
The elderly often experience usability problems in using touchscreen gestures to operate smartphones. Compared to adults and children, elderly users are outperformed in executing gestures on smartphone devices. Previous studies have recommended the tap and swipe gesture when designing apps for the elderly while criticising “tap and hold”, drag, and pinch as overly complex gestures for the elderly. The objective of this study is to evaluate the usability of smartphone gestures in supporting elderly users. Ten elderly participants were recruited in conducting a two-stage experiment. The first stage of this study reassessed the usability of the current tap and swipe. While the second stage investigated the usability of the three criticised gestures against the usability of three alternative gestures proposed in this study. The results of the study affirmed the high usability of the tap and swipe gestures and the three proposed gestures. The study has contributed to providing a better understanding of the usability of gestures in supporting the elderly.
References
[1]
Saffer, D.: Designing Gestural Interfaces: Touchscreens and Interactive Devices. O’Reilly Media, Inc. (2008)
[2]
Wörndl, W., Weicker, J., Lamche, B.: Selecting gestural user interaction patterns for recommender applications on smartphones. In: Decisions@ RecSys, pp. 17–20. Citeseer (2013)
[3]
Leitão, R.A.: Creating mobile gesture-based interaction design patterns for older adults: a study of tap and swipe gestures with Portuguese seniors. Faculdade Eng., M.S. thesis. Univ. Porto, Porto, Portugal (2012)
[4]
Piper, A.M., Campbell, R., Hollan, J.D.: Exploring the accessibility and appeal of surface computing for older adult health care support. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 907–916. ACM, Atlanta (2010)
[5]
Guenther, J., Volk, F., Shaneck, M.: Proposing a multi-touch interface for intrusion detection environments. In: Proceedings of the Seventh International Symposium on Visualization for Cyber Security, pp. 13–21. ACM, Ottawa (2010)
[6]
Desa, U.: World Population Prospects: The 2017 Revision. Population Division of the Department of Economic and Social Affairs of the United Nations Secretariat, New York (2017)
[7]
Petrovčič A, Taipale S, Rogelj A, and Dolničar V Design of mobile phones for older adults: an empirical analysis of design guidelines and checklists for feature phones and smartphones Int. J. Hum.-Comput. Interact. 2018 34 251-264
[8]
Tsai T-H, Tseng KC, and Chang Y-S Testing the usability of smartphone surface gestures on different sizes of smartphones by different age groups of users Comput. Hum. Behav. 2017 75 103-116
[9]
Choe P, Liao C, and Sun W Providing customisation guidelines of mobile phones for manufacturers Behav. Inf. Technol. 2012 31 983-994
[10]
Mack Z and Sharples S The importance of usability in product choice: a mobile phone case study Ergonomics 2009 52 1514-1528
[11]
Inostroza R, Rusu C, Roncagliolo S, Rusu V, and Collazos CA Developing SMASH: a set of smartphone’s usability heuristics Comput. Stan. Interfaces 2016 43 40-52
[12]
Lewis JR Usability: lessons learned … and yet to be learned Int. J. Hum.-Comput. Interact. 2014 30 663-684
[13]
Motti, L.G., Vigouroux, N., Gorce, P.: Interaction techniques for older adults using touchscreen devices: a literature review. In: Proceedings of the 25th Conference on l’Interaction Homme-Machine, pp. 125–134. ACM, Talence (2013)
[14]
Zhou J, Rau P-LP, and Salvendy G Age-related difference in the use of mobile phones Univ. Access Inf. Soc. 2014 13 401-413
[15]
Harada S, Sato D, Takagi H, and Asakawa C Kotzé P, Marsden G, Lindgaard G, Wesson J, and Winckler M Characteristics of elderly user behavior on mobile multi-touch devices Human-Computer Interaction – INTERACT 2013 2013 Heidelberg Springer 323-341
[16]
Zhou J, Rau P-LP, and Salvendy G Use and design of handheld computers for older adults: a review and appraisal Int. J. Hum.-Comput. Interact. 2012 28 799-826
[17]
Furuki K and Kikuchi Y Approach to commercialization of Raku-Raku smartphone Fujitsu Sci. Tech. J. 2013 49 196-201
[18]
Wong CY, Ibrahim R, Hamid TA, and Mansor EI Mismatch between older adults’ expectation and smartphone user interface Malays. J. Comput. 2018 3 138-153
[19]
Mifsud, J.: Usability metrics – a guide to quantify the usability of any system (2015). https://usabilitygeek.com/usability-metrics-a-guide-to-quantify-system-usability/
[20]
Sauro, J.: 10 things to know about task times (2011). https://measuringu.com/task-times/
Recommendations
A design framework of a smartphone user interface for elderly users
AbstractMost smartphones currently in the market have complicated user interfaces (UIs) that elderly users find difficult to use. Such difficulties often lead to triggering usability problems for the elderly when interacting with the smartphone UI. In ...
Testing the usability of smartphone surface gestures on different sizes of smartphones by different age groups of users
This study focuses on testing the usability of 3 different sizes of smartphones by children, adults, and the elderly. Forty-seven participants from each age group were recruited. The research consisted of two stages of experiments. In the first ...
Elderly user evaluation of mobile touchscreen interactions
INTERACT'11: Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part ISmartphones with touchscreen-based interfaces are increasingly used by non-technical groups including the elderly. However, application developers have little understanding of how senior users interact with their products and of how to design senior-...
Comments
Information & Contributors
Information
Published In
Nov 2019
758 pages
ISBN:978-3-030-34031-5
DOI:10.1007/978-3-030-34032-2
© Springer Nature Switzerland AG 2019.
Publisher
Springer-Verlag
Berlin, Heidelberg
Publication History
Published: 09 May 2023
Author Tags
Qualifiers
- Article
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 0Total Downloads
- Downloads (Last 12 months)0
- Downloads (Last 6 weeks)0
Reflects downloads up to 15 Oct 2024
Other Metrics
Citations
View Options
View options
Get Access
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign in