article

Knowledge management system performance measure index

Author:

Shu-Mei TsengAuthors Info & Claims

Expert Systems with Applications: An International Journal, Volume 34, Issue 1

Pages 734 - 745

https://doi.org/10.1016/j.eswa.2006.10.008

Published: 01 January 2008 Publication History

Abstract

For years, the evaluation of knowledge management (KM) performance has become increasingly important since it directly provides the reference for directing the strategic organization learning and, by which the capabilities are generated to match the requirement to enhance enterprise competitiveness. It implies that company has strived to manage knowledge more effectively and efficiently to improve its performance. Nevertheless, it is not yet fully understands how enterprise can successfully implement KM. In addition, despite the growing body of theory, there are relatively few KM studies which make an explicit connection between knowledge management system (KMS) and KMS itself performance. By partitioned the activities of KMS into three processes: KM strategic, the plan of KM, and implementation of KM plan, the study explores the KMS performance indicators which are useful to assess the KMS performance for firms.

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Cited By

Centobelli PCerchione REsposito E(2018)Aligning enterprise knowledge and knowledge management systems to improve efficiency and effectiveness performanceExpert Systems with Applications: An International Journal10.1016/j.eswa.2017.08.03291:C(107-126)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.1016/j.eswa.2017.08.032
Siadat SAbdollahi AGarshasbi L(2017)Evaluating the Impact of Information Technology on Knowledge Management Performance with Balance Scorecard ApproachInternational Journal of Knowledge-Based Organizations10.4018/IJKBO.20170401037:2(27-42)Online publication date: 1-Apr-2017
https://dl.acm.org/doi/10.4018/IJKBO.2017040103
Gao TChai YLiu Y(2017)A review of knowledge management and future research trendProceedings of the 2nd International Conference on Crowd Science and Engineering10.1145/3126973.3126997(82-92)Online publication date: 6-Jul-2017
https://dl.acm.org/doi/10.1145/3126973.3126997
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Knowledge management system performance measure index

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cover image Expert Systems with Applications: An International Journal

Expert Systems with Applications: An International Journal Volume 34, Issue 1

January, 2008

805 pages

ISSN:0957-4174

Issue’s Table of Contents

Copyright © Elsevier Ltd © 2006.

Publisher

Pergamon Press, Inc.

United States

Publication History

Published: 01 January 2008

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Cited By

Centobelli PCerchione REsposito E(2018)Aligning enterprise knowledge and knowledge management systems to improve efficiency and effectiveness performanceExpert Systems with Applications: An International Journal10.1016/j.eswa.2017.08.03291:C(107-126)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.1016/j.eswa.2017.08.032
Siadat SAbdollahi AGarshasbi L(2017)Evaluating the Impact of Information Technology on Knowledge Management Performance with Balance Scorecard ApproachInternational Journal of Knowledge-Based Organizations10.4018/IJKBO.20170401037:2(27-42)Online publication date: 1-Apr-2017
https://dl.acm.org/doi/10.4018/IJKBO.2017040103
Gao TChai YLiu Y(2017)A review of knowledge management and future research trendProceedings of the 2nd International Conference on Crowd Science and Engineering10.1145/3126973.3126997(82-92)Online publication date: 6-Jul-2017
https://dl.acm.org/doi/10.1145/3126973.3126997
Cham TLim YCheng BLee T(2016)Determinants of knowledge management systems success in the banking industryVINE Journal of Information and Knowledge Management Systems10.1108/VJIKMS-03-2014-002146:1(2-20)Online publication date: 8-Feb-2016
https://dl.acm.org/doi/10.1108/VJIKMS-03-2014-0021
Chen LFong P(2015)Evaluation of knowledge management performanceInformation and Management10.1016/j.im.2015.01.00552:4(431-453)Online publication date: 1-Jun-2015
https://dl.acm.org/doi/10.1016/j.im.2015.01.005
Moeini AFarahani ARavasan A(2013)The Consistency of Virtual Organizations Enabling Capabilities and Improvements in Knowledge Management PerformanceInternational Journal of Enterprise Information Systems10.4018/jeis.20130401029:2(20-43)Online publication date: 1-Apr-2013
https://dl.acm.org/doi/10.4018/jeis.2013040102
Liu YAbdalla A(2013)Evaluating the managerial behavior of managing knowledge in Chinese SMEsInformation Technology and Management10.1007/s10799-013-0157-x14:2(159-165)Online publication date: 1-Jun-2013
https://dl.acm.org/doi/10.1007/s10799-013-0157-x
Chong CChong SLin B(2010)Organizational demographic variables and preliminary KM implementation successExpert Systems with Applications: An International Journal10.1016/j.eswa.2010.04.00337:10(7243-7254)Online publication date: 1-Oct-2010
https://dl.acm.org/doi/10.1016/j.eswa.2010.04.003
Kim SHwang H(2009)A framework for evaluating Knowledge Management Systems based on Balanced ScorecardInternational Journal of Intelligent Systems Technologies and Applications10.1504/IJISTA.2009.0226946:1/2(157-165)Online publication date: 1-Jan-2009
https://dl.acm.org/doi/10.1504/IJISTA.2009.022694
Chen HLin T(2009)Exploring source of the variety in organizational innovation adoption issues - An empirical study of managers' label on knowledge management project issues in TaiwanExpert Systems with Applications: An International Journal10.1016/j.eswa.2007.11.01636:2(1380-1390)Online publication date: 1-Mar-2009
https://dl.acm.org/doi/10.1016/j.eswa.2007.11.016

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