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research-article

iDoctor

Published: 01 January 2017 Publication History

Abstract

Nowadays, crowd-sourced review websites provide decision support for various aspects of daily life, including shopping, local services, healthcare, etc. However, one of the most important challenges for existing healthcare review websites is the lack of personalized and professionalized guidelines for users to choose medical services. In this paper, we develop a novel healthcare recommendation system called iDoctor, which is based on hybrid matrix factorization methods. iDoctor differs from previous work in the following aspects: (1) emotional offset of user reviews can be unveiled by sentiment analysis and be utilized to revise original user ratings; (2) user preference and doctor feature are extracted by Latent Dirichlet Allocation and incorporated into conventional matrix factorization. We compare iDoctor with previous healthcare recommendation methods using real datasets. The experimental results show that iDoctor provides a higher predication rating and increases the accuracy of healthcare recommendation significantly. We propose a topic model based approach to discover user preference distribution and doctor feature distribution.We propose an emotion-aware approach to identify emotional offset in user reviews via sentiment analysis.We incorporate topic model and emotional offset into the matrix factorization model.The experimental results show that the proposed model provides a high-performance healthcare recommendation.

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Published In

cover image Future Generation Computer Systems
Future Generation Computer Systems  Volume 66, Issue C
January 2017
48 pages

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Elsevier Science Publishers B. V.

Netherlands

Publication History

Published: 01 January 2017

Author Tags

  1. Healthcare
  2. Matrix factorization
  3. Recommendation
  4. Sentiment analysis
  5. Topic model

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