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The state of user-centered design practice

Authors:

Ji-Ye Mao,

Karel Vredenburg,

Paul W. Smith,

Tom CareyAuthors Info & Claims

Communications of the ACM, Volume 48, Issue 3

Pages 105 - 109

https://doi.org/10.1145/1047671.1047677

Published: 01 March 2005 Publication History

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Abstract

User-Centered Design (UCD) is a multidisciplinary design approach based on the active involvement of users to improve the understanding of user and task requirements, and the iteration of design and evaluation. It is widely considered the key to product usefulness and usability---an effective approach to overcoming the limitations of traditional system-centered design. Much has been written in the research literature about UCD. As further proof of internationally endorsed best practice, UCD processes are also defined in ISO documents, including ISO 13407 and the associated technical report, ISO TR 18529. Increasingly, UCD has become part of the cultural vernacular of the executives and managers who drive technology development in companies of all sizes.

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Index Terms

The state of user-centered design practice
1. Software and its engineering
  1. Software creation and management
    1. Designing software
      1. Requirements analysis
      2. Software implementation planning
        Software design techniques
    2. Software development process management

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Published In

Communications of the ACM Volume 48, Issue 3

The disappearing computer

March 2005

108 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/1047671

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 01 March 2005

Published in CACM Volume 48, Issue 3

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Index Terms

Recommendations

User-centered design, activity-centered design, and goal-directed design: a review of three methods for designing web applications

User centred design in practice: is it working?

Optimizing agile user-centred design

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