Article

Expressing emotion in text-based communication

Authors:

Jeffrey T. Hancock,

Christopher Landrigan,

Courtney SilverAuthors Info & Claims

CHI '07: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 929 - 932

https://doi.org/10.1145/1240624.1240764

Published: 29 April 2007 Publication History

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Abstract

Our ability to express and accurately assess emotional states is central to human life. The present study examines how people express and detect emotions during text-based communication, an environment that eliminates the nonverbal cues typically associated with emotion. The results from 40 dyadic interactions suggest that users relied on four strategies to express happiness versus sadness, including disagreement, negative affect terms, punctuation, and verbosity. Contrary to conventional wisdom, communication partners readily distinguished between positive and negative valence emotional communicators in this text-based context. The results are discussed with respect to the Social Information Processing model of strategic relational adaptation in mediated communication.

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An PZhang CGao HZhou ZXiao YZhao J(2025)AniBalloonsInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103365194:COnline publication date: 1-Feb-2025
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Index Terms

Expressing emotion in text-based communication
1. Applied computing
  1. Law, social and behavioral sciences
    1. Psychology
2. Human-centered computing

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CHI '07: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2007

1654 pages

ISBN:9781595935939

DOI:10.1145/1240624

General Chair:
Mary Beth Rosson
The Pennsylvania State University, USA
,
Program Chair:
David Gilmore
Intel, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Published: 29 April 2007

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April 28 - May 3, 2007

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CHI '07 Paper Acceptance Rate 182 of 840 submissions, 22%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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https://dl.acm.org/doi/10.1145/3706468.3706537
An PZhang CGao HZhou ZXiao YZhao J(2025)AniBalloonsInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103365194:COnline publication date: 1-Feb-2025
https://dl.acm.org/doi/10.1016/j.ijhcs.2024.103365
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Cited By

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I'm sad you're sad: emotional contagion in CMC

The communicative role of non-face emojis

Do all facial emojis communicate emotion? The impact of facial emojis on perceived sender emotion and text processing

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