research-article

Experimenting with the use of persona in a focus group discussion with older adults in Malaysia

Author:

OZCHI '09: Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7

Pages 333 - 336

https://doi.org/10.1145/1738826.1738889

Published: 23 November 2009 Publication History

Get Access

Abstract

Eliciting user-requirements from older adults -- especially amongst non-users -- can be challenging. This is due to the fact that older adults are varied in term of their functional abilities and experience with technology. The common User-centered design (UCD) techniques such as focus group and interviews were found to be less effective with older adults. Inspired by the benefits of persona in enhancing designer's attention through narrative and storytelling, the study reported in this paper tested persona as a communication tool in a focus group discussion with older adults in Malaysia. The study was carried out to gather Malaysian older adults' needs and requirements for the development of a prototype email application. Findings and feedbacks from the study shows that persona can be a potential technique to be applied in working with older adults. The use of persona in a focus group discussion does not only benefit the researchers and designers but also the participants -- particularly in building interest among non-users to embrace computers.

References

[1]

Cooper, A. The Inmates Are Running the Asylum. SAMS, Indiana, 2004.

Digital Library

Google Scholar

[2]

Eisma, R., Dickinson, A., Goodman, J., Syme, A., Tiwari, L., and Newell, A. F. Early user involvement in the development of information technology-related products for older people. Universal Access in the Information Society, 3(2) (2004), 131--140.

Digital Library

Google Scholar

[3]

Fisk, A. D., Rogers, W. A., Charness, N., Czaja, S. J., and Sharit, J. Designing for Older Adults: Principles and Creative Human Factors Approaches. CRC Press, Florida, 2004.

Google Scholar

[4]

Grudin, J., and Pruitt, J. Personas, participatory design and product development: An infrastructure for engagement. In Proceedings of the Participatory Design Conference (Malmö, Sweden, June, 23--25, 2002). ACM Press, New York, NY, 2002, 144--161.

Google Scholar

[5]

Inglis, E., Szymkowiak, A., Gregor, P., Newell, A. F., Hine, N., Shah, P. et al. Issues surrounding the user-centred development of a new interactive memory aid. Universal Access in the Information Society, 2(3) (2003), 226--234.

Digital Library

Google Scholar

[6]

Mulder, S., and Yaar, Z. The Users Is Always Right: A Practical Guide to Creating and Using Persona for the Web. New Riders, Berkeley, 2007.

Digital Library

Google Scholar

[7]

Newell, A. F., Dickinson, A., Smith, M. J., and Gregor, P. Designing a portal for older users: A case study of industrial/academic collaboration. ACM Transactions on Computer-Human Interactions, 13(3) (2006), 347--375.

Digital Library

Google Scholar

[8]

Zajicek, M. Aspects of HCI research for older people. Universal Access in Information Society, 5(3) (2006)

Digital Library

Google Scholar

Cited By

View all

Couto FCurado Malta M(2024)Contributions for the Development of Personae: Method for Creating Persona Templates (MCPT)HCI International 2024 – Late Breaking Papers10.1007/978-3-031-76803-3_1(3-22)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-76803-3_1
Regalado FSantos CVeloso A(2024)Game-Based Solutions for Impacting Digital Competences in Aged Populations: Insights from an Empathetic WorkshopHuman Aspects of IT for the Aged Population10.1007/978-3-031-61543-6_19(261-274)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-61543-6_19
van Greevenbroek RPatel DSingh A(2023)"Like a candy shop with forbidden fruits": Exploring Sexual Desire of Cohabiting Millennial Couples with TechnologyProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596080(1842-1860)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3596080
Show More Cited By

Index Terms

Experimenting with the use of persona in a focus group discussion with older adults in Malaysia

Recommendations

Recruiting Older Adults in the Wild: Reflections on Challenges and Lessons Learned from Research Experience
PervasiveHealth '18: Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare

It is important to understand the older adults prior to the design process. The understanding can better facilitate design conversations between the researchers and the older adults. In this paper, we discussed our experiences of building a relationship ...
"Alexa is a Toy": Exploring Older Adults' Reasons for Using, Limiting, and Abandoning Echo
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Intelligent voice assistants (IVAs) have the potential to support older adults' independent living. However, despite a growing body of research focusing on IVA use, we know little about why older adults become IVA non-users. This paper examines the ...
Older Adults' Digital Gameplay

Background. Empirical evidence suggests that digital gameplay can enhance social interaction and improve cognition for older adults. However, if digital games are to be effectively used as interventions to address age-related challenges, it is important ...

Comments

Information & Contributors

Information

Published In

OZCHI '09: Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7

November 2009

445 pages

ISBN:9781605588544

DOI:10.1145/1738826

Conference Chair:
Marcus Foth
Queensland University of Technology
,
Program Chairs:
Jesper Kjeldskov
Aalborg University
,
Jeni Paay
CSIRO

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 November 2009

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

OZCHI '09

OZCHI '09: Proceedings of the 21st conference of the computer-human interaction special interest group of Australia on Computer-human interaction: design

November 23 - 27, 2009

Melbourne, Australia

Acceptance Rates

OZCHI '09 Paper Acceptance Rate 32 of 60 submissions, 53%;

Overall Acceptance Rate 362 of 729 submissions, 50%

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

17
Total Citations
View Citations
618
Total Downloads

Downloads (Last 12 months)33
Downloads (Last 6 weeks)2

Reflects downloads up to 08 Feb 2025

Other Metrics

View Author Metrics

Citations

Cited By

View all

Couto FCurado Malta M(2024)Contributions for the Development of Personae: Method for Creating Persona Templates (MCPT)HCI International 2024 – Late Breaking Papers10.1007/978-3-031-76803-3_1(3-22)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-76803-3_1
Regalado FSantos CVeloso A(2024)Game-Based Solutions for Impacting Digital Competences in Aged Populations: Insights from an Empathetic WorkshopHuman Aspects of IT for the Aged Population10.1007/978-3-031-61543-6_19(261-274)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-61543-6_19
van Greevenbroek RPatel DSingh A(2023)"Like a candy shop with forbidden fruits": Exploring Sexual Desire of Cohabiting Millennial Couples with TechnologyProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596080(1842-1860)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3596080
Zulkafli SMohamad Yusop NRosli M(2023)User Requirements of Elderly Companion Travel Mobile Application Using Personas2023 IEEE 8th International Conference on Recent Advances and Innovations in Engineering (ICRAIE)10.1109/ICRAIE59459.2023.10468201(1-6)Online publication date: 2-Dec-2023
https://doi.org/10.1109/ICRAIE59459.2023.10468201
Sam JRichardson CCurrie L(2022)Application of Two-Eyed Seeing in Adolescent Mental Health to Bridge Design Thinking and Indigenous Collective StorytellingInternational Journal of Environmental Research and Public Health10.3390/ijerph19221497219:22(14972)Online publication date: 14-Nov-2022
https://doi.org/10.3390/ijerph192214972
Jansen BSalminen JJung SGuan KJansen BSalminen JJung SGuan K(2022)Selecting the Appropriate Persona Creation MethodData-Driven Personas10.1007/978-3-031-02231-9_10(239-259)Online publication date: 8-Mar-2022
https://doi.org/10.1007/978-3-031-02231-9_10
Grosjean SBonneville L(2020)De l’analyse du travail sensoriel lors de prises de décision clinique au co-design d’un scénario de simulationPhronesis10.7202/1071692ar9:2(24-38)Online publication date: 28-Sep-2020
https://doi.org/10.7202/1071692ar
Bowen JPetrie HHinze ASamaddar SLamas DSarapuu HŠmorgun IBerget G(2020)Personas revisited: Extending the Use of Personas to Enhance Participatory DesignProceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society10.1145/3419249.3420135(1-12)Online publication date: 25-Oct-2020
https://dl.acm.org/doi/10.1145/3419249.3420135
Cabrero DWinschiers-Theophilus HAbdelnour-Nocera J(2016)A Critique of Personas as representations of "the other" in Cross-Cultural Technology DesignProceedings of the First African Conference on Human Computer Interaction10.1145/2998581.2998595(149-154)Online publication date: 21-Nov-2016
https://dl.acm.org/doi/10.1145/2998581.2998595
Cabrero DWinschiers-Theophilus HAbdelnour-Nocera JKapuire G(2016)A hermeneutic inquiry into user-created personas in different Namibian localesProceedings of the 14th Participatory Design Conference: Full papers - Volume 110.1145/2940299.2940310(101-110)Online publication date: 15-Aug-2016
https://dl.acm.org/doi/10.1145/2940299.2940310
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Abstract

References

Cited By

Index Terms

Recommendations

Recruiting Older Adults in the Wild: Reflections on Challenges and Lessons Learned from Research Experience

"Alexa is a Toy": Exploring Older Adults' Reasons for Using, Limiting, and Abandoning Echo

Older Adults' Digital Gameplay

Comments

Information

Published In

Publisher

Publication History

Permissions

Check for updates

Author Tags

Qualifiers

Conference

Acceptance Rates

Contributors

Other Metrics

Bibliometrics

Article Metrics

Other Metrics

Citations

Cited By

Login options

Full Access

View options

PDF

eReader

Share

Share this Publication link

Share on social media

Affiliations