research-article

Embodied social proxy: mediating interpersonal connection in hub-and-satellite teams

Authors:

George Robertson,

Kori InkpenAuthors Info & Claims

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1049 - 1058

https://doi.org/10.1145/1753326.1753482

Published: 10 April 2010 Publication History

Abstract

Current business conditions have given rise to distributed teams that are mostly collocated except for one remote member. These "hub-and-satellite" teams face the challenge of the satellite colleague being out-of-sight and out-of-mind. We developed a telepresence device, called an Embodied Social Proxy (ESP), which represents the satellite coworker 24x7. Beyond using ESPs in our own group, we deployed an ESP in four product teams within our company for six weeks. We studied how ESP was used through ethnographic observations, surveys, and usage log data. ESP not only increased the satellite worker's ability to fully participate in meetings, it also increased the hub's attention and affinity towards the satellite. The continuous physical presence of ESP in each team improved the interpersonal social connections between hub and satellite colleagues.

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Cited By

Elmimouni HŠabanović SRode J(2024)Navigating the Cyborg Classroom: Telepresence Robots, Accessibility Challenges, and Inclusivity in the ClassroomACM Transactions on Accessible Computing10.1145/367256917:2(1-21)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3672569
Elmimouni HRode JŠabanović S(2024)Articulation work for supporting the values of students attending class via telepresence robotsInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103318190(103318)Online publication date: Oct-2024
https://doi.org/10.1016/j.ijhcs.2024.103318
Tang JInkpen KJunuzovic SMallari KWilson ARintel SCupala SCarbary TSellen ABuxton W(2023)Perspectives: Creating Inclusive and Equitable Hybrid Meeting ExperiencesProceedings of the ACM on Human-Computer Interaction10.1145/36102007:CSCW2(1-25)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610200
Show More Cited By

Index Terms

Embodied social proxy: mediating interpersonal connection in hub-and-satellite teams
1. Information systems
  1. World Wide Web
    1. Web applications
      1. Internet communications tools
        Web conferencing

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cover image ACM Conferences

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2010

2690 pages

ISBN:9781605589299

DOI:10.1145/1753326

General Chair:
Elizabeth Mynatt
Georgia Institute of Technology
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Scott Hudson
Carnegie Mellon University
,
Keith Edwards
Georgia Tech
,
Tom Rodden
University of Nottingham

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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New York, NY, United States

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Published: 10 April 2010

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CHI '10: CHI Conference on Human Factors in Computing Systems

April 10 - 15, 2010

Georgia, Atlanta, USA

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Elmimouni HŠabanović SRode J(2024)Navigating the Cyborg Classroom: Telepresence Robots, Accessibility Challenges, and Inclusivity in the ClassroomACM Transactions on Accessible Computing10.1145/367256917:2(1-21)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3672569
Elmimouni HRode JŠabanović S(2024)Articulation work for supporting the values of students attending class via telepresence robotsInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103318190(103318)Online publication date: Oct-2024
https://doi.org/10.1016/j.ijhcs.2024.103318
Tang JInkpen KJunuzovic SMallari KWilson ARintel SCupala SCarbary TSellen ABuxton W(2023)Perspectives: Creating Inclusive and Equitable Hybrid Meeting ExperiencesProceedings of the ACM on Human-Computer Interaction10.1145/36102007:CSCW2(1-25)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610200
Boudouraki AReeves SFischer JRintel S(2023)“There is a bit of grace missing”: Understanding non-use of mobile robotic telepresence in a global technology companyProceedings of the First International Symposium on Trustworthy Autonomous Systems10.1145/3597512.3599710(1-10)Online publication date: 11-Jul-2023
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Boudouraki AFischer JReeves SRintel SCastellano GRiek LCakmak MLeite I(2023)"Being in on the Action" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid ParticipationProceedings of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568162.3576961(63-71)Online publication date: 13-Mar-2023
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Elmimouni HYoung CSabanovic SRode J(2023)Does Robotic Telepresence Make the Classroom Accessible?Companion Publication of the 2023 ACM Designing Interactive Systems Conference10.1145/3563703.3596631(194-197)Online publication date: 10-Jul-2023
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Duckert MBarkhuus LBjørn P(2023)Collocated Distance: A Fundamental Challenge for the Design of Hybrid Work TechnologiesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580899(1-16)Online publication date: 19-Apr-2023
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Foong EJamieson JKuzuoka HYamashita NNishida T(2023)EaseOut: A Cross-Cultural Study of the Impact of a Conversation Agent on Leaving Video Meetings EarlyHuman-Computer Interaction – INTERACT 202310.1007/978-3-031-42283-6_17(297-318)Online publication date: 25-Aug-2023
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