research-article

MOSES: exploring new ground in media and post-conflict reconciliation

Authors:

Thomas N. Smyth,

Michael L. BestAuthors Info & Claims

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1059 - 1068

https://doi.org/10.1145/1753326.1753484

Published: 10 April 2010 Publication History

Abstract

While the history of traditional media in post-conflict peace building efforts is rich and well studied, the potential for interactive new media technologies in this area has gone unexplored. In cooperation with the Truth and Reconciliation Commission of Liberia, we have constructed a novel interactive kiosk system, called MOSES, for use in that country's post-conflict reconciliation effort. The system allows the sharing of video messages between Liberians throughout the country, despite the presence of little or no communications infrastructure. In this paper, we describe the MOSES system, including several innovative design elements. We also present a novel design methodology we employed to manage the various distances between our design team and the intended user group in Liberia. Finally, we report on a qualitative study of the system with 27 participants from throughout Liberia. The study found that participants saw MOSES as giving them a voice and connecting them to other Liberians throughout the country; that the system was broadly usable by low-literate, novice users without human assistance; that the embodied conversational agent used in our design shows considerable promise; that users generally ascribed foreign involvement to the system; and that the system encouraged heavily group-oriented usage.

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Cited By

Ndasauka YNdasauka Y(2024)Technologising Tradition or Traditionalising Technology?African Mind, Culture, and Technology10.1007/978-3-031-62979-2_4(59-80)Online publication date: 29-Jun-2024
https://doi.org/10.1007/978-3-031-62979-2_4
Anuyah OWan RAdejoro CYeh TMetoyer RBadillo-Urquiola K(2023)Cultural Considerations in AI Systems for the Global South: A Systematic ReviewProceedings of the 4th African Human Computer Interaction Conference10.1145/3628096.3629046(125-134)Online publication date: 27-Nov-2023
https://dl.acm.org/doi/10.1145/3628096.3629046
Ahmed NTasnim Z(2022)Liberating Stories about a Terrorist AttackProceedings of the 2022 International Conference on Information and Communication Technologies and Development10.1145/3572334.3572380(1-7)Online publication date: 27-Jun-2022
https://dl.acm.org/doi/10.1145/3572334.3572380
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Index Terms

MOSES: exploring new ground in media and post-conflict reconciliation
1. Human-centered computing
  1. Interaction design
    1. Interaction design process and methods
      1. User centered design
2. Social and professional topics
  1. Computing / technology policy

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cover image ACM Conferences

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2010

2690 pages

ISBN:9781605589299

DOI:10.1145/1753326

General Chair:
Elizabeth Mynatt
Georgia Institute of Technology
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Scott Hudson
Carnegie Mellon University
,
Keith Edwards
Georgia Tech
,
Tom Rodden
University of Nottingham

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 10 April 2010

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https://doi.org/10.1007/978-3-031-62979-2_4
Anuyah OWan RAdejoro CYeh TMetoyer RBadillo-Urquiola K(2023)Cultural Considerations in AI Systems for the Global South: A Systematic ReviewProceedings of the 4th African Human Computer Interaction Conference10.1145/3628096.3629046(125-134)Online publication date: 27-Nov-2023
https://dl.acm.org/doi/10.1145/3628096.3629046
Ahmed NTasnim Z(2022)Liberating Stories about a Terrorist AttackProceedings of the 2022 International Conference on Information and Communication Technologies and Development10.1145/3572334.3572380(1-7)Online publication date: 27-Jun-2022
https://dl.acm.org/doi/10.1145/3572334.3572380
Zheng QTang YLiu YLiu WHuang Y(2022)UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital LibraryProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501855(1-24)Online publication date: 29-Apr-2022
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Bennett CPeil BRosner DHarrison SBardzell SNeustaedter CTatar D(2019)Biographical PrototypesProceedings of the 2019 on Designing Interactive Systems Conference10.1145/3322276.3322376(35-47)Online publication date: 18-Jun-2019
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Ahmed NTasnim ZJones JBrewster SFitzpatrick GCox AKostakos V(2019)Digital Silence and Liberating StoriesExtended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290607.3310418(1-10)Online publication date: 2-May-2019
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Ahmed NBarik FTasnim ZJones JChandwani RSingh PKumar NVeeraraghavan R(2019)Development through digital family stories in BangladeshProceedings of the Tenth International Conference on Information and Communication Technologies and Development10.1145/3287098.3287136(1-5)Online publication date: 4-Jan-2019
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