research-article

Self-efficacy & stress in senior computer interaction

Authors:

H. P. de GreefAuthors Info & Claims

ECCE '10: Proceedings of the 28th Annual European Conference on Cognitive Ergonomics

Pages 227 - 230

https://doi.org/10.1145/1962300.1962347

Published: 25 August 2010 Publication History

Abstract

Motivation -- To gather an understanding about the relation between system complexity, self-efficacy and stress in senior computer interaction.

Research approach -- An empirical study was employed in which 30 seniors performed a number of tasks on a low and high complexity search system. Self-efficacy was manipulated by positive and negative performance feedback. Self-efficacy and perceived stress were both measured by self-reports.

Findings/Design -- The results revealed that stress plays a role in senior computer interaction. Negative performance feedback increases stress and decreases self-efficacy. Furthermore, it was found that positive performance feedback significantly increases seniors' self-efficacy during computer interaction. Moreover, a significant effect was found of self-efficacy on stress. Perceived stress increased with decreasing self-efficacy. Although system complexity significantly influenced self-efficacy, no relation was found between system complexity and stress.

Research limitations/Implications -- The findings can be used in the design of interaction devices for seniors. To increase self-efficacy and to decrease stress in senior computer interaction, it is advised to present seniors with positive performance feedback; negative performance feedback should rather be avoided for satisfying interaction.

Originality/Value -- The research contributes to the need of designers to target senior users by creating satisfying interaction for these groups.

Take away message -- To increase seniors' confidence with computers, i.e. to increase self-efficacy, it is vital to provide positive performance feedback and high accessibility. Furthermore, increasing self-efficacy reduces the stress experience of seniors during computer interaction.

References

[1]

Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioural change. Psychological Review, 84, 191--215.

[2]

Bessière, K., Newhagen, J.E., Robinson, J.P., & Shneiderman, B. (2006). A model for computer frustration: the role of instrumental and dispositional factors on incident, session, and postsession frustration and mood. Computer in Human Behavior, 22, 941--961.

[3]

Hamborg, K.C., & Grief, S. (2003). New Technologies and Stress. In M.J. Schabracq, J.A.M. Winnubst & C.L. Cooper (Eds.), The Handbook of Work and Health Psychology (2^nd ed.) (pp. 211). Chichester: John Wiley & Sons Ltd.

[4]

Hawkley, L.C., & Cacioppo, J.T. (2004). Stress and the aging immune system. Brain, Behavior, and Immunity, 18, 114--119.

[5]

Hawthorn, D. (2000). Possible implications of aging for interface designers. Interacting with Computers, 12, 507--528.

[6]

IJsselsteijn, W., De Kort, Y., Midden, C., Eggen, B., & Van den Hoven, E. (2006). Persuasive Technology for Human Well-Being: Setting the Scene. In IJsselsteijn, De Kort, Midden, Eggen, & Van den Hoven (Eds.) First International Conference on Persuasive Technology for Human Well-Being (pp. 1--5). Berlin: Springer.

Digital Library

[7]

ISO 9241-11 (1998). Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability. Geneva: International Organization for Standardization.

[8]

McEwen, B., & Norton Lasley, E. (2002). The end of stress as we know it. Washington: Joseph Henry Press.

[9]

Morrell, R.W. (Ed.). (2002). Older Adults, Health Information and the World Wide Web. Mahwah, New Jersey: Lawrence Erlbaum Associates.

Digital Library

[10]

Nap, H.H., De Greef, H.P., & Bouwhuis, D.G. (2005). Access for all by cognitive engineering. Gerontechnology, 3, 259.

[11]

Nap, H.H. (2008). Stress in Senior Computer Interaction. Doctoral dissertation. The Netherlands: Eindhoven University of Technology.

[12]

Neerincx, M.A., Lindenberg, J., Rypkema, J.A. & Van Besouw, N.J.P. (2000). A practical cognitive theory of Web-navigation: Explaining age-related performance differences. CHI2000.

[13]

Sobel, M.E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. In S. Leinhardt (Ed.), Sociological Methodology 1982 (pp. 290--312). Washington, DC: American Sociological Association.

[14]

Sobel, M.E. (1986). Some new results on indirect effects and their standard errors in covariance structure models. In N. Tuma (Ed.), Sociological Methodology 1986 (pp. 159--186). Washington, DC: American Sociological Association.

[15]

UN (2008). World Population Prospects, The 2008 Revision. United Nations Department of Economic and Social Affairs, Population Division. Retrieved 26 May, 2010, http://www.un.org/esa/population/publications/wpp2008/wpp2008_highlights.pdf

[16]

Ursin, H. & Eriksen, H.R. (2004). The cognitive activation theory of stress. Psychoneuroendocrinology, 29, 567--592.

[17]

Wiedenfeld, S.A., O'Leary, A., Bandura, A., Brown, S., Levine, S., & Raska, K. (1990). Impact of Perceived Self-Efficacy in Coping With Stressors on Components of the Immune System. Journal of Personality and Social Psychology, 59, 1082--1094.

[18]

Xie, B. (2002). Older adults, computers and the Internet: Future directions. Gerontechnology, 2, 289--305.

Cited By

Seo JSungkajun AGarcia B(2021)Developing the Art–Technology Intergenerational Community Program for Older Adults' Health and Social ConnectednessFrontiers in Public Health10.3389/fpubh.2021.5895899Online publication date: 23-Jun-2021
https://doi.org/10.3389/fpubh.2021.589589
Kim SGajos KMuller MGrosz BPaternò FVäänänen KChurch KHäkkilä JKrüger ASerrano M(2016)Acceptance of mobile technology by older adultsProceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services10.1145/2935334.2935380(147-157)Online publication date: 6-Sep-2016
https://dl.acm.org/doi/10.1145/2935334.2935380
Yamakami T(2015)An information treat approach to improving the quality of life of seniors: Social experience design in the virtual word2015 17th International Conference on Advanced Communication Technology (ICACT)10.1109/ICACT.2015.7224872(622-627)Online publication date: Jul-2015
https://doi.org/10.1109/ICACT.2015.7224872

Index Terms

Self-efficacy & stress in senior computer interaction
1. Applied computing
  1. Computers in other domains
    1. Personal computers and PC applications
2. Human-centered computing
  1. Accessibility
  2. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. Interaction paradigms

Recommendations

Self-efficacy support in senior computer interaction

Self-efficacy of seniors could be negatively affected by stress during computer interaction, yet, empirical evidence is lacking. In an experiment, seniors performed tasks on low-and high-complexity search systems. Self-efficacy was manipulated by ...
The effects of group composition of self-efficacy and collective efficacy on computer-supported collaborative learning

Although research has suggested that group composition plays an important role in collaborative learning, the role of motivation in group composition has rarely been taken into account. This study investigates the effects of group composition of self-...
Factor Analysis of a Search Self-Efficacy Scale
CHIIR '16: Proceedings of the 2016 ACM on Conference on Human Information Interaction and Retrieval

Participants in information search studies are often asked to characterize their search expertise using questionnaires provided by researchers. These questionnaires often contain ad hoc sets of items in part because there are no valid and reliable ...

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences

ECCE '10: Proceedings of the 28th Annual European Conference on Cognitive Ergonomics

August 2010

380 pages

ISBN:9781605589466

DOI:10.1145/1962300

General Chairs:
Mark Neerincx
TNO Human Factors/Delft University of Technology, The Netherlands
,
Willem-Paul Brinkman
Delft University of Technology, The Netherlands

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

TNO: Netherlands Organization for Applied Scientific Research
EACE: European Association of Cognitive Ergonomics

In-Cooperation

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 August 2010

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

ECCE '10

Sponsor:

TNO
EACE

ECCE '10: European Conference on Cognitive Ergonomics

August 25 - 27, 2010

Delft, Netherlands

Acceptance Rates

Overall Acceptance Rate 56 of 91 submissions, 62%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

3
Total Citations
View Citations
294
Total Downloads

Downloads (Last 12 months)8
Downloads (Last 6 weeks)0

Reflects downloads up to 15 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

Seo JSungkajun AGarcia B(2021)Developing the Art–Technology Intergenerational Community Program for Older Adults' Health and Social ConnectednessFrontiers in Public Health10.3389/fpubh.2021.5895899Online publication date: 23-Jun-2021
https://doi.org/10.3389/fpubh.2021.589589
Kim SGajos KMuller MGrosz BPaternò FVäänänen KChurch KHäkkilä JKrüger ASerrano M(2016)Acceptance of mobile technology by older adultsProceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services10.1145/2935334.2935380(147-157)Online publication date: 6-Sep-2016
https://dl.acm.org/doi/10.1145/2935334.2935380
Yamakami T(2015)An information treat approach to improving the quality of life of seniors: Social experience design in the virtual word2015 17th International Conference on Advanced Communication Technology (ICACT)10.1109/ICACT.2015.7224872(622-627)Online publication date: Jul-2015
https://doi.org/10.1109/ICACT.2015.7224872

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents