research-article

Relief work after the 2010 Haiti earthquake: leadership in an online resource coordination network

Authors:

Christopher Mascaro,

Stephanie MascaroAuthors Info & Claims

CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work

Pages 57 - 66

https://doi.org/10.1145/2145204.2145218

Published: 11 February 2012 Publication History

Abstract

The US Navy directed its vast resources at the relief effort following the Haiti Earthquake on January 12, 2010. To coordinate with non-governmental-organizations (NGOs) participating in the relief effort, the US Navy used an online discussion forum. What follows is an examination of the emergence, rise, on-the-ground utility and decline of this "walled-garden" style discussion forum. Our findings show that most site activity is broadcast oriented and does not result in discussion, but in the small percentage of cases where discussion emerges, participants are focused on the exchange of medical, Global Information Systems (GIS) and equipment on the ground oriented information. We show how activity on the discussion forum changes over time, and corresponds with events on the ground in Haiti. Four archetypical users are profiled to demonstrate how invisible brokerage style leadership, identified through grounded theory analysis of posts, can be made visible through network analysis of interaction traces. Our findings have implications for the use of forum style, "walled garden" technology for coordination and information sharing in future crises.

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Hartwig KSchmid SBiselli TPleil HReuter C(2024)Misleading information in crises: exploring content-specific indicators on Twitter from a user perspectiveBehaviour & Information Technology10.1080/0144929X.2024.2373166(1-34)Online publication date: 8-Jul-2024
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Index Terms

Relief work after the 2010 Haiti earthquake: leadership in an online resource coordination network
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work

February 2012

1460 pages

ISBN:9781450310864

DOI:10.1145/2145204

General Chairs:
Steven Poltrock
Boeing Research & Technology
,
Carla Simone
University of Milano-Biccoca
,
Program Chairs:
Jonathan Grudin
Microsoft Research
,
Gloria Mark
University of California, Irvine
,
John Riedl
University of Minnesota

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 11 February 2012

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CSCW '12: Computer Supported Cooperative Work

February 11 - 15, 2012

Washington, Seattle, USA

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CSCW '12 Paper Acceptance Rate 164 of 415 submissions, 40%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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https://doi.org/10.15406/sij.2024.08.00373
Hartwig KSchmid SBiselli TPleil HReuter C(2024)Misleading information in crises: exploring content-specific indicators on Twitter from a user perspectiveBehaviour & Information Technology10.1080/0144929X.2024.2373166(1-34)Online publication date: 8-Jul-2024
https://doi.org/10.1080/0144929X.2024.2373166
Schmid SHartwig KCieslinski RReuter C(2024)Digital Resilience in Dealing with Misinformation on Social Media during COVID-19Information Systems Frontiers10.1007/s10796-022-10347-526:2(477-499)Online publication date: 1-Apr-2024
https://dl.acm.org/doi/10.1007/s10796-022-10347-5
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Dailey DSoden RLaLone NForte APrilla MVivacqua AMüller CRobert L(2018)Crisis Informatics for Everyday AnalystsProceedings of the 2018 ACM International Conference on Supporting Group Work10.1145/3148330.3149404(230-243)Online publication date: 7-Jan-2018
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