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Improving teamwork using real-time language feedback

Published: 27 April 2013 Publication History

Abstract

We develop and evaluate a real-time language feedback system that monitors the communication patterns among students in a discussion group and provides real-time instructions to shape the way the group works together. As an initial step, we determine which group processes are related to better outcomes. We then experimentally test the efficacy of providing real-time instructions which target two of these group processes. The feedback system was successfully able to shape the way groups worked together. However, only appropriate feedback given to groups that were not working well together from the start was able to improve group performance.

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    cover image ACM Conferences
    CHI '13: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
    April 2013
    3550 pages
    ISBN:9781450318990
    DOI:10.1145/2470654
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 27 April 2013

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    Author Tags

    1. cmc
    2. cscw
    3. feedback
    4. linguistic analysis
    5. teamwork

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    • (2023)Speakers are more cooperative and less individual when interacting in larger group sizesFrontiers in Psychology10.3389/fpsyg.2023.114557214Online publication date: 5-Jun-2023
    • (2023)Inform, Explain, or Control: Techniques to Adjust End-User Performance Expectations for a Conversational Agent Facilitating Group Chat DiscussionsProceedings of the ACM on Human-Computer Interaction10.1145/36101927:CSCW2(1-26)Online publication date: 4-Oct-2023
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