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Mixed local and remote participation in teleconferences from a deaf and hard of hearing perspective

Published: 21 October 2013 Publication History

Abstract

In this experience report we describe the accessibility challenges that deaf and hard of hearing committee members faced while collaborating with a larger group of hearing committee members over a period of 2½ years. We explain what some recurring problems are, how audio-only conferences fall short even when relay services and interpreters are available, and how we devised a videoconferencing setup using FuzeMeeting to minimize the accessibility barriers. We also describe some best practices, as well as lessons learned, and pitfalls to avoid in deploying this type of setup.

References

[1]
Biba, E. 2008. Webcasting is on the upswing. B to B; 10/13/2008, Vol. 93 Issue 14, p. 14.
[2]
Hutchins, J. 1995 "The whisky was invisible", or Persistent myths of MT. MT News International 11, pp. 17--18.
[3]
Vogler, C., Tucker, P., Williams, N., and Harkins, J. Accessible Telecollaboration in the Workplace. Presentation given at TDI 19th Biennial International Conference, June 3, 2011. Online: http://tap.gallaudet.edu/Presentations/TelecollaborationTDI-Final.pps (last retrieved: June 28, 2013)
[4]
FCC Emergency Access Advisory Committee (EAAC). Online: http://www.fcc.gov/encyclopedia/emergency-access-advisory-committee-eaac (last retrieved: June 28, 2013)
[5]
FCC Guide on Telecommunications Relay Services (TRS). Online: http://www.fcc.gov/guides/telecommunications-relay-service-trs (last retrieved: September 11, 2013)
[6]
FuzeMeeting. Online: https://www.fuzebox.com/products/fuzemeeting
[7]
Interstate TRS Fund Performance Status Report, Funding Year 2013--2014, August 2013. Online: http://www.r-l-s-a.com/TRS/reports/2013-08TRSStatus.pdf (last retrieved: September 11, 2013)
[8]
Trace Online Hand Raising Tool (TOHRU). Online: http://tohru.trace.wisc.edu/

Cited By

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  • (2024)Towards Co-Creating Access and Inclusion: A Group Autoethnography on a Hearing Individual's Journey Towards Effective Communication in Mixed-Hearing Ability Higher Education SettingsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642017(1-14)Online publication date: 11-May-2024
  • (2024)A Systematic Review of Ability-diverse Collaboration through Ability-based Lens in HCIProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641930(1-21)Online publication date: 11-May-2024
  • (2023)"It's Not an Issue of Malice, but of Ignorance"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36109017:3(1-31)Online publication date: 27-Sep-2023
  • Show More Cited By

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cover image ACM Conferences
ASSETS '13: Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility
October 2013
343 pages
ISBN:9781450324052
DOI:10.1145/2513383
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 21 October 2013

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Author Tags

  1. deaf
  2. hard of hearing
  3. remote participation
  4. sign language
  5. telecollaboration
  6. teleconferencing
  7. videoconferencing

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ASSETS '13
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ASSETS '13 Paper Acceptance Rate 28 of 98 submissions, 29%;
Overall Acceptance Rate 436 of 1,556 submissions, 28%

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Cited By

View all
  • (2024)Towards Co-Creating Access and Inclusion: A Group Autoethnography on a Hearing Individual's Journey Towards Effective Communication in Mixed-Hearing Ability Higher Education SettingsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642017(1-14)Online publication date: 11-May-2024
  • (2024)A Systematic Review of Ability-diverse Collaboration through Ability-based Lens in HCIProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641930(1-21)Online publication date: 11-May-2024
  • (2023)"It's Not an Issue of Malice, but of Ignorance"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36109017:3(1-31)Online publication date: 27-Sep-2023
  • (2023)Jod: Examining Design and Implementation of a Videoconferencing Platform for Mixed Hearing GroupsProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3608382(1-18)Online publication date: 22-Oct-2023
  • (2023)Visualization of Speech Prosody and Emotion in Captions: Accessibility for Deaf and Hard-of-Hearing UsersProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581511(1-15)Online publication date: 19-Apr-2023
  • (2023)“I am both here and there” Parallel Control of Multiple Robotic Avatars by Disabled Workers in a CaféProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581124(1-17)Online publication date: 19-Apr-2023
  • (2023)“Easier or Harder, Depending on Who the Hearing Person Is”: Codesigning Videoconferencing Tools for Small Groups with Mixed Hearing StatusProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580809(1-15)Online publication date: 19-Apr-2023
  • (2023)“The World is Designed for Fluent People”: Benefits and Challenges of Videoconferencing Technologies for People Who StutterProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580788(1-17)Online publication date: 19-Apr-2023
  • (2022)“In this online environment, we're limited”:Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517488(1-16)Online publication date: 29-Apr-2022
  • (2022)Accessibility-Related Publication Distribution in HCI Based on a Meta-AnalysisExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3519701(1-28)Online publication date: 27-Apr-2022
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