research-article

Technology adoption by 'emergent' users: the user-usage model

Authors:

Anirudha JoshiAuthors Info & Claims

APCHI '13: Proceedings of the 11th Asia Pacific Conference on Computer Human Interaction

Pages 28 - 38

https://doi.org/10.1145/2525194.2525209

Published: 24 September 2013 Publication History

Abstract

Information and Communication Technologies (ICTs) have a role to play in human development. However, in order to be effective, they have to be adopted and used by their potential users. While there is an extensive literature on user modelling, there has been very little effort to model emergent users - those who are less educated, economically disadvantaged, geographically dispersed, and culturally heterogeneous. These users have not been adequately addressed by the progress in ICT until recently. In order to design successful ICT artefacts for the emergent users, one needs to know how the users adopt them and progress in their usage. Based on contextual interviews, we propose a two-dimensional model of technology adoption. One dimension characterises the types of users on the basis of the factors affecting their predisposition towards technology adoption, such as culture, capabilities and attitudes. Along the other dimension, we map the progress of each user type in skilful usage of a given ICT artefact over time. We also identify the triggers and barriers encountered during this progress.

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Cited By

Teran LCarvalho CCaruso JMota M(2025)Discovering Accessible Financial Systems Resources for Emergent UsersJournal on Interactive Systems10.5753/jis.2025.447616:1(1-24)Online publication date: 1-Jan-2025
https://doi.org/10.5753/jis.2025.4476
Melo GMarques RMenezes NTeran LMota M(2024)Inspecting the Accessibility of Chatbots and Mobile Banking for Emergent Users in the Context of People with Low LiteracyJournal on Interactive Systems10.5753/jis.2024.431715:1(839-859)Online publication date: 12-Aug-2024
https://doi.org/10.5753/jis.2024.4317
Teran LMelo GSilva ISalles RRocha TMota M(2024)A Set of Professional Tools to Support the Design and Evaluation of Real-Time Payment Systems and Emergent UsersJournal on Interactive Systems10.5753/jis.2024.420715:1(790-809)Online publication date: 1-Aug-2024
https://doi.org/10.5753/jis.2024.4207
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Index Terms

Technology adoption by 'emergent' users: the user-usage model
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models
  2. Interaction design
    1. Interaction design process and methods
      1. User centered design
    2. Interaction design theory, concepts and paradigms

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cover image ACM Conferences

APCHI '13: Proceedings of the 11th Asia Pacific Conference on Computer Human Interaction

September 2013

420 pages

ISBN:9781450322539

DOI:10.1145/2525194

General Chairs:
Sanjay Tripathi
ABB Corporate Research, India
,
Anirudha Joshi
IIT Bombay, India

Copyright © 2013 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 24 September 2013

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APCHI '13: 11th Asia Pacific Conference on Computer Human Interaction

September 24 - 27, 2013

Bangalore, India

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Cited By

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https://doi.org/10.5753/jis.2025.4476
Melo GMarques RMenezes NTeran LMota M(2024)Inspecting the Accessibility of Chatbots and Mobile Banking for Emergent Users in the Context of People with Low LiteracyJournal on Interactive Systems10.5753/jis.2024.431715:1(839-859)Online publication date: 12-Aug-2024
https://doi.org/10.5753/jis.2024.4317
Teran LMelo GSilva ISalles RRocha TMota M(2024)A Set of Professional Tools to Support the Design and Evaluation of Real-Time Payment Systems and Emergent UsersJournal on Interactive Systems10.5753/jis.2024.420715:1(790-809)Online publication date: 1-Aug-2024
https://doi.org/10.5753/jis.2024.4207
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Zuha AJoshi ADeshpande SMohalik ANaik RBanahatti V(2024)Graphical Passwords for Emergent Users: A Four-Day Recall Comparative Study on PIN, Passfaces and CelebritiesProceedings of the 14th Indian Conference on Human-Computer Interaction10.1007/978-981-97-4335-3_4(75-97)Online publication date: 3-Aug-2024
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Doke PKopparapu S(2024)Challenges and Opportunities Designing Voice User Interfaces for Emergent UsersHuman-Computer Interaction10.1007/978-3-031-60449-2_1(3-16)Online publication date: 29-Jun-2024
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Melo GMenezes NDa Silva ITeran LMota M(2023)Inspecting the Accessibility of Instant Payment Systems from the Perspective of Low Literacy PeopleProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638127(1-11)Online publication date: 16-Oct-2023
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Teran LMota M(2023)Design Considerations for Real-Time Payment Systems and Emerging UsersProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638107(1-11)Online publication date: 16-Oct-2023
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