research-article

Value co-creation in health care: insights into the transformation from value creation to value co-creation through digitization

Authors:

Heikki KarjaluotoAuthors Info & Claims

AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference

Pages 34 - 41

https://doi.org/10.1145/2994310.2994325

Published: 17 October 2016 Publication History

Abstract

This study explores the transformation of value creation into value co-creation and how the digitization of services plays a key role in this transformation within the health-care sector, which faces new challenges with the increasingly active role of the customer. Customers are becoming active participants in value co-creation and now have expectations based on their needs from the service. The objective of this study is to provide a more holistic view of the customer's role and value co-creation within digital health-care services. This study emphasizes the necessity of the co-creation of value within the health-care sector and introduces a paradigm shift through the digitization of value co-creation This study illustrates a new mode of interaction in value co-creation in which both parties are independent in their own spheres, but the service (via digital platform) is available to both and has a timewise continuum that differs dramatically from traditional episode-based meetings between the service provider and the customer. This study points out the necessity of increasing the customer orientation of health-care services development.

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Cited By

Piccolo R(2024)Digitisation, health literacy and health empowerment of older peopleInternational Entrepreneurship and Management Journal10.1007/s11365-024-00980-8Online publication date: 30-May-2024
https://doi.org/10.1007/s11365-024-00980-8
Akbari AMahmoudirad G(2023)Explaining Nursing Managers’ Understanding of Value Creation: A Qualitative StudyNursing Forum10.1155/2023/55918062023(1-9)Online publication date: 7-Nov-2023
https://doi.org/10.1155/2023/5591806
Szedlak CBranke MWorlitz JLeyendecker BWoll R(2022)The Impact of Digitalization on Quality Management in Health Systems: New Challenges and OpportunitiesProceedings on 18th International Conference on Industrial Systems – IS’2010.1007/978-3-030-97947-8_4(24-31)Online publication date: 24-May-2022
https://doi.org/10.1007/978-3-030-97947-8_4
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Value co-creation in health care: insights into the transformation from value creation to value co-creation through digitization

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AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference

October 2016

483 pages

ISBN:9781450343671

DOI:10.1145/2994310

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 17 October 2016

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AcademicMindtrek'16

AcademicMindtrek'16: Academic Mindtrek Conference 2016

October 17 - 18, 2016

Tampere, Finland

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Cited By

Piccolo R(2024)Digitisation, health literacy and health empowerment of older peopleInternational Entrepreneurship and Management Journal10.1007/s11365-024-00980-8Online publication date: 30-May-2024
https://doi.org/10.1007/s11365-024-00980-8
Akbari AMahmoudirad G(2023)Explaining Nursing Managers’ Understanding of Value Creation: A Qualitative StudyNursing Forum10.1155/2023/55918062023(1-9)Online publication date: 7-Nov-2023
https://doi.org/10.1155/2023/5591806
Szedlak CBranke MWorlitz JLeyendecker BWoll R(2022)The Impact of Digitalization on Quality Management in Health Systems: New Challenges and OpportunitiesProceedings on 18th International Conference on Industrial Systems – IS’2010.1007/978-3-030-97947-8_4(24-31)Online publication date: 24-May-2022
https://doi.org/10.1007/978-3-030-97947-8_4
Jansson JLaukka EKanste OKoivisto JJansson M(2022)Identified gamification opportunities for digital patient journey solution during an arthroplasty journey: secondary analysis of patients' interviewsNursing Open10.1002/nop2.12159:4(2044-2053)Online publication date: 23-Apr-2022
https://doi.org/10.1002/nop2.1215
Windasari NLin FKato-Lin Y(2021)Continued use of wearable fitness technology: A value co-creation perspectiveInternational Journal of Information Management10.1016/j.ijinfomgt.2020.10229257(102292)Online publication date: Apr-2021
https://doi.org/10.1016/j.ijinfomgt.2020.102292
Moro Visconti RMartiniello LMorea DGebennini E(2019)Can Public-Private Partnerships Foster Investment Sustainability in Smart Hospitals?Sustainability10.3390/su1106170411:6(1704)Online publication date: 21-Mar-2019
https://doi.org/10.3390/su11061704
Moro Visconti RMartiniello L(2019)Smart hospitals and patient-centered governanceCorporate Ownership & Control10.22495/cocv16i2art916:2(83-96)Online publication date: 2019
https://doi.org/10.22495/cocv16i2art9
Dollinger MLodge J(2019)Student-staff co-creation in higher education: an evidence-informed model to support future design and implementationJournal of Higher Education Policy and Management10.1080/1360080X.2019.166368142:5(532-546)Online publication date: 5-Sep-2019
https://doi.org/10.1080/1360080X.2019.1663681
Moretta Tartaglione ACavacece YCassia FRusso G(2018)The excellence of patient-centered healthcareThe TQM Journal10.1108/TQM-11-2017-013830:2(153-167)Online publication date: 5-Mar-2018
https://doi.org/10.1108/TQM-11-2017-0138
Litovuo LMakkonen HAarikka-Stenroos LLuhtala LMakinen STurunen MVäätäjä HPaavilainen JOlsson T(2017)Ecosystem approach on medical game developmentProceedings of the 21st International Academic Mindtrek Conference10.1145/3131085.3131104(35-44)Online publication date: 20-Sep-2017
https://dl.acm.org/doi/10.1145/3131085.3131104

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