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Patient Strategies as Active Adaptation: Understanding Patient Behaviors During an Emergency Visit

Authors:

Sun Young Park,

Yunan ChenAuthors Info & Claims

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Pages 880 - 892

https://doi.org/10.1145/3025453.3025978

Published: 02 May 2017 Publication History

Abstract

Although the ability of patients to access their health information during ongoing care is considered crucial for better health outcomes and increased satisfaction, the current care model places patients in a passive role. To investigate the patient experience in the hospital environment where information is lacking and in accessible, we conducted an ethnographic study with patients, caregivers, and healthcare providers in the emergency care setting. We report the three types of information breakdowns ED patients encountered during their emergency visits and the strategies they developed to cope. Our findings reveal a rich picture of the coping mechanisms ED patients use to proactively adapt to the nature of the ED care context. This work expands upon our understanding of the unique information challenges ED patients face, as well as the important adapting behaviors they engage in; it also uncovers design opportunities for supporting crucial, yet unmet, patient information needs.

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Cited By

Seo WJain SLe VLi JZhang ZSingh HPasupathy KMahajan PPark S(2025)Designing Patient-Centered Interventions for Emergency Care: Participatory Design StudyJMIR Formative Research10.2196/636109(e63610)Online publication date: 12-Feb-2025
https://doi.org/10.2196/63610
Sugihara TKanehira TSuzuki MAraki K(2021)Behavioral signs of an unintended error in nursing information sharing with electronic clinical pathways: a mixed research approachInformatics for Health and Social Care10.1080/17538157.2021.196601547:2(159-174)Online publication date: 24-Aug-2021
https://doi.org/10.1080/17538157.2021.1966015
Haldar SKim YMishra SHartzler APollack APratt W(2020)The Patient Advice SystemProceedings of the ACM on Human-Computer Interaction10.1145/34151834:CSCW2(1-23)Online publication date: 15-Oct-2020
https://dl.acm.org/doi/10.1145/3415183
Show More Cited By

Index Terms

Patient Strategies as Active Adaptation: Understanding Patient Behaviors During an Emergency Visit
1. Applied computing
  1. Life and medical sciences
2. Human-centered computing

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cover image ACM Conferences

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

May 2017

7138 pages

ISBN:9781450346559

DOI:10.1145/3025453

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
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Program Chairs:
Cliff Lampe
University of Michigan
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m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
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Daniel Wigdor
University of Toronto

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Published: 02 May 2017

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CHI '17 Paper Acceptance Rate 600 of 2,400 submissions, 25%;

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Cited By

Seo WJain SLe VLi JZhang ZSingh HPasupathy KMahajan PPark S(2025)Designing Patient-Centered Interventions for Emergency Care: Participatory Design StudyJMIR Formative Research10.2196/636109(e63610)Online publication date: 12-Feb-2025
https://doi.org/10.2196/63610
Sugihara TKanehira TSuzuki MAraki K(2021)Behavioral signs of an unintended error in nursing information sharing with electronic clinical pathways: a mixed research approachInformatics for Health and Social Care10.1080/17538157.2021.196601547:2(159-174)Online publication date: 24-Aug-2021
https://doi.org/10.1080/17538157.2021.1966015
Haldar SKim YMishra SHartzler APollack APratt W(2020)The Patient Advice SystemProceedings of the ACM on Human-Computer Interaction10.1145/34151834:CSCW2(1-23)Online publication date: 15-Oct-2020
https://dl.acm.org/doi/10.1145/3415183
Jacobs MGheihman GGajos KGupta A(2019)"I think we know more than our doctors"Proceedings of the ACM on Human-Computer Interaction10.1145/33592613:CSCW(1-22)Online publication date: 7-Nov-2019
https://dl.acm.org/doi/10.1145/3359261
Cajander ÅGrünloh CBrewster SFitzpatrick GCox AKostakos V(2019)Electronic Health Records Are More Than a Work ToolProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300865(1-13)Online publication date: 2-May-2019
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Haldar SMishra SKhelifi MPollack APratt WBrewster SFitzpatrick GCox AKostakos V(2019)Beyond the Patient PortalProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300596(1-14)Online publication date: 2-May-2019
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Ismail AKarusala NKumar N(2018)Bridging Disconnected Knowledges for Community HealthProceedings of the ACM on Human-Computer Interaction10.1145/32743442:CSCW(1-27)Online publication date: 1-Nov-2018
https://dl.acm.org/doi/10.1145/3274344
Mishra SMiller AHaldar SKhelifi MEschler JElera RPollack APratt WMandryk RHancock MPerry MCox A(2018)Supporting Collaborative Health Tracking in the HospitalProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3174224(1-14)Online publication date: 21-Apr-2018
https://dl.acm.org/doi/10.1145/3173574.3174224

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