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Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics

Authors:

M. BalaamAuthors Info & Claims

C&T '17: Proceedings of the 8th International Conference on Communities and Technologies

Pages 193 - 202

https://doi.org/10.1145/3083671.3083690

Published: 26 June 2017 Publication History

Abstract

With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peer-led healthcare. We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

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Cited By

Batool ADillahunt THui JNaseem M(2024)Gendered, Collectivist Journeys: Exploring Sociotechnical Adaptation Among Afghan Refugees in the USAProceedings of the ACM on Human-Computer Interaction10.1145/36870378:CSCW2(1-32)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687037
Bagalkot NShinde SVerdezoto NManuel GRamakka MIitumba NOrtega DDinesh TDensmore M(2024)Collective Infrastructural Speculations: A Situated Understanding of Pasts, Presents & Futures of Resilient Community Networks.Proceedings of the Participatory Design Conference 2024: Full Papers - Volume 110.1145/3666094.3666111(159-172)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3666094.3666111
Richardson DIslam MCumbo BShrestha PVarghese DBartindale TOlivier P(2024)A Design Vocabulary for Scaffolding Group Interaction Archetypes through Synchronous TelephonyProceedings of the ACM on Human-Computer Interaction10.1145/36372898:CSCW1(1-22)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637289
Show More Cited By

Index Terms

Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image ACM Other conferences

C&T '17: Proceedings of the 8th International Conference on Communities and Technologies

June 2017

345 pages

ISBN:9781450348546

DOI:10.1145/3083671

Co-chair:
Douglas Schuler
The Evergreen State College, Olympia, Washington, USA
,
General Chairs:
Myriam Lewkowicz
Troyes University of Technology, France
,
Markus Rohde
University of Siegen, Germany
,
Program Chair:
Ingrid Mulder
Delft University of Technology, The Netherlands

Copyright © 2017 Owner/Author.

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs International 4.0 License.

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CNRS: Centre National De La Rechercue Scientifique

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 26 June 2017

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C&T '17

C&T '17: Communities and Technologies 2017

June 26 - 30, 2017

Troyes, France

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C&T '17 Paper Acceptance Rate 34 of 66 submissions, 52%;

Overall Acceptance Rate 80 of 183 submissions, 44%

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Cited By

Batool ADillahunt THui JNaseem M(2024)Gendered, Collectivist Journeys: Exploring Sociotechnical Adaptation Among Afghan Refugees in the USAProceedings of the ACM on Human-Computer Interaction10.1145/36870378:CSCW2(1-32)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687037
Bagalkot NShinde SVerdezoto NManuel GRamakka MIitumba NOrtega DDinesh TDensmore M(2024)Collective Infrastructural Speculations: A Situated Understanding of Pasts, Presents & Futures of Resilient Community Networks.Proceedings of the Participatory Design Conference 2024: Full Papers - Volume 110.1145/3666094.3666111(159-172)Online publication date: 11-Aug-2024
https://dl.acm.org/doi/10.1145/3666094.3666111
Richardson DIslam MCumbo BShrestha PVarghese DBartindale TOlivier P(2024)A Design Vocabulary for Scaffolding Group Interaction Archetypes through Synchronous TelephonyProceedings of the ACM on Human-Computer Interaction10.1145/36372898:CSCW1(1-22)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637289
Islam MRichardson DSaha MVarghese DBartindale TSaha PSaputra MOlivier P(2024)Recordkeeping in Voice-based Remote Community EngagementProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642779(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642779
Saha MLindsay SWatterson JBartindale TVarghese DSaha MOliver GAhmed SOlivier P(2024)Hearing Community Voices in HCI4D: Establishing Safe Places to Co-Create Counter-Collective Narratives with Women Farmers in BangladeshProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642532(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642532
Semaan JFarah CHarb RBardus MGermani AElhajj I(2023)Tackling the COVID-19 infodemic among Syrian refugees in Lebanon: Development and evaluation of the “Wikaytek” toolDIGITAL HEALTH10.1177/205520762312052809Online publication date: 30-Oct-2023
https://doi.org/10.1177/20552076231205280
Lee CViller SVyas D(2023)Refugee Entrepreneurial TrajectoriesProceedings of the ACM on Human-Computer Interaction10.1145/36102047:CSCW2(1-26)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610204
Saha MLindsay SVarghese DBartindale TOlivier P(2023)Benefits of Community Voice: A Framework for Understanding Inclusion of Community Voice in HCI4DProceedings of the ACM on Human-Computer Interaction10.1145/36101747:CSCW2(1-26)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610174
Nisi VBala PCesário VJames SDel Bue ANunes N(2023)"Connected to the people": Social Inclusion & Cohesion in Action through a Cultural Heritage Digital ToolProceedings of the ACM on Human-Computer Interaction10.1145/36101687:CSCW2(1-37)Online publication date: 4-Oct-2023
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Ekmekcioglu CChandra PAhmed S(2023)A Matter of Time: Anticipation Work and Digital Temporalities in Refugee Humanitarian Assistance in TurkeyProceedings of the ACM on Human-Computer Interaction10.1145/35794557:CSCW1(1-36)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579455
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