abstract

Consumer Attitudes Towards Privacy and Security in Home Assistants

Authors:

Nathaniel Fruchter,

Ilaria LiccardiAuthors Info & Claims

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: LBW050, Pages 1 - 6

https://doi.org/10.1145/3170427.3188448

Published: 20 April 2018 Publication History

Abstract

Home assistants such as Amazon's Echo and Google's Home have become a common household item. In this paper we investigate if and what consumers have reported online (in the form of reviews) related to privacy and security after purchasing or using these devices.

We use natural language processing to first identify privacy and security related reviews, and then to investigate the topics consumers discuss within the reviews. We were interested in understanding consumers' major concerns.

Issues and/or concerns related to security and privacy have have been reported within reviews; however, these topics only account for 2% of the total reviews given for these devices. Three major concerns were highlighted in our findings: data collection and scope, "creepy" device behavior, and violations of personal privacy thresholds.

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Cited By

Sciannamè M(2024)Preparing humane ML experts for a better future. Experiments with design and engineering studentsJournal of Entrepreneurial Researchers10.29073/jer.v2i1.212:1(027-048)Online publication date: 9-Jul-2024
https://doi.org/10.29073/jer.v2i1.21
Sun LYang BKindt EChu J(2024)Privacy Barriers in Health Monitoring: Scoping ReviewJMIR Nursing10.2196/535927(e53592)Online publication date: 9-May-2024
https://doi.org/10.2196/53592
Le TZhao DWang ZWang XTian YRoychoudhury PPaiva AAbreu RStorey MSharif BXia X(2024)Alexa, is the skill always safe? Uncover Lenient Skill Vetting Process and Protect User Privacy at Run TimeProceedings of the 46th International Conference on Software Engineering: Software Engineering in Society10.1145/3639475.3640102(34-45)Online publication date: 14-Apr-2024
https://dl.acm.org/doi/10.1145/3639475.3640102
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Index Terms

Consumer Attitudes Towards Privacy and Security in Home Assistants
1. Social and professional topics
  1. Computing / technology policy

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Published In

cover image ACM Conferences

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

3155 pages

ISBN:9781450356213

DOI:10.1145/3170427

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Copyright © 2018 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 April 2018

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Funding Sources

William and Flora Hewlett Foundation

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CHI '18

Sponsor:

SIGCHI

CHI '18: CHI Conference on Human Factors in Computing Systems

April 21 - 26, 2018

Montreal QC, Canada

Acceptance Rates

CHI EA '18 Paper Acceptance Rate 1,208 of 3,955 submissions, 31%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Cited By

Sciannamè M(2024)Preparing humane ML experts for a better future. Experiments with design and engineering studentsJournal of Entrepreneurial Researchers10.29073/jer.v2i1.212:1(027-048)Online publication date: 9-Jul-2024
https://doi.org/10.29073/jer.v2i1.21
Sun LYang BKindt EChu J(2024)Privacy Barriers in Health Monitoring: Scoping ReviewJMIR Nursing10.2196/535927(e53592)Online publication date: 9-May-2024
https://doi.org/10.2196/53592
Le TZhao DWang ZWang XTian YRoychoudhury PPaiva AAbreu RStorey MSharif BXia X(2024)Alexa, is the skill always safe? Uncover Lenient Skill Vetting Process and Protect User Privacy at Run TimeProceedings of the 46th International Conference on Software Engineering: Software Engineering in Society10.1145/3639475.3640102(34-45)Online publication date: 14-Apr-2024
https://dl.acm.org/doi/10.1145/3639475.3640102
Zainabi BMaleh YBelaissaoui M(2024)Security risks of chatbots in customer service: a comprehensive literature reviewEDPACS10.1080/07366981.2024.237893469:7(51-66)Online publication date: 15-Jul-2024
https://doi.org/10.1080/07366981.2024.2378934
Vetrivel SVan Harten VGañán CVan Eeten MParkin SCalandrino JTroncoso C(2023)Examining consumer reviews to understand security and privacy issues in the market of smart home devicesProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620323(1523-1540)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.5555/3620237.3620323
Seymour WZhan XCoté MSuch J(2023)A Systematic Review of Ethical Concerns with Voice AssistantsProceedings of the 2023 AAAI/ACM Conference on AI, Ethics, and Society10.1145/3600211.3604679(131-145)Online publication date: 8-Aug-2023
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Al Muhander BWiese JRana OPerera C(2023)Interactive Privacy Management: Toward Enhancing Privacy Awareness and Control in the Internet of ThingsACM Transactions on Internet of Things10.1145/36000964:3(1-34)Online publication date: 21-Sep-2023
https://dl.acm.org/doi/10.1145/3600096
Seymour WSuch J(2023)Ignorance is Bliss? The Effect of Explanations on Perceptions of Voice AssistantsProceedings of the ACM on Human-Computer Interaction10.1145/35794977:CSCW1(1-24)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579497
Huynh TSeymour WMoreau LSuch J(2023)Why Are Conversational Assistants Still Black Boxes? The Case For TransparencyProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3604319(1-5)Online publication date: 19-Jul-2023
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Pattnaik NLi SNurse J(2023)A Survey of User Perspectives on Security and Privacy in a Home Networking EnvironmentACM Computing Surveys10.1145/355809555:9(1-38)Online publication date: 16-Jan-2023
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