research-article

“Suddenly, we got to become therapists for each other”: Designing Peer Support Chats for Mental Health

Authors:

Kathleen O'Leary,

Stephen M. Schueller,

Jacob O. Wobbrock,

Wanda PrattAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: 331, Pages 1 - 14

https://doi.org/10.1145/3173574.3173905

Published: 21 April 2018 Publication History

Abstract

Talk therapy is a common, effective, and desirable form of mental health treatment. Yet, it is inaccessible to many people. Enabling peers to chat online using effective principles of talk therapy could help scale this form of mental health care. To understand how such chats could be designed, we conducted a two-week field experiment with 40 people experiencing mental illnesses comparing two types of online chats-chats guided by prompts, and unguided chats. Results show that anxiety was significantly reduced from pre-test to post-test. User feedback revealed that guided chats provided solutions to problems and new perspectives, and were perceived as "deep," while unguided chats offered personal connection on shared experiences and were experienced as "smooth." We contribute the design of an online guided chat tool and insights into the design of peer support chat systems that guide users to initiate, maintain, and reciprocate emotional support.

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Index Terms

“Suddenly, we got to become therapists for each other”: Designing Peer Support Chats for Mental Health
1. Human-centered computing

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cover image ACM Conferences

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

8489 pages

ISBN:9781450356206

DOI:10.1145/3173574

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Copyright © 2018 ACM.

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Published: 21 April 2018

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https://doi.org/10.2196/47360
Cliffe BLinton MHaime ZBiddle L(2024)Young adults’ experiences of using a young person’s mental health peer support app: A qualitative interview studyPLOS Digital Health10.1371/journal.pdig.00005563:7(e0000556)Online publication date: 31-Jul-2024
https://doi.org/10.1371/journal.pdig.0000556
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