research-article

Semantics in the wild: a digital assistant for Flemish citizens

Authors:

Mathias Van Compernolle,

Dieter De Paepe,

Jens Scheerlinck,

Ziggy VanlishoutAuthors Info & Claims

ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance

Pages 1 - 6

https://doi.org/10.1145/3209415.3209421

Published: 04 April 2018 Publication History

Abstract

Public service fragmentation across more than 800 digital channels of government administrations in the region of Flanders (Belgium), causes administrative burden and frustrations, as citizens expect a coherent service. Given the autonomy of the various entities, the fragmentation of information and budget constraints, it is not feasible to rewire the entire e-gov ecosystem to a single portal. Therefore, the Flemish Government is building a smart digital assistant, which supports citizens on the governmental portals, by integrating status information of various transactions. This paper outlines our ongoing research on a method for raising semantic interoperability between different information systems and actors. In this approach, semantic agreements are maintained and implemented end-to-end using the design principles of Linked Data. The lessons learned can speed-up the process in other countries that face the complexity of integrating e-government portals.

References

[1]

Bannister, F., Connolly, R. Forward to the past: Lessons for the future of e-government from the story so far. Information Polity 17.3, 4. pp. 211--226 (2012).

[2]

Buyle, R., et al. OSLO: Open Standards for Linked Organizations. Proceedings of the International Conference on Electronic Governance and Open Society: Challenges in Eurasia. ACM, pp. 126--134 (2016).

Digital Library

[3]

Buyle, R. Towards interoperability in the public sector. The Semantic Web-ISWC 2017: 16th International Semantic Web Conference, ISWC 2017, Vienna, Austria, October 21-25, 2017. (accepted doctoral consortium paper -- unpublished).

[4]

De Paepe, D., Thijs, G., Verborgh, R., Mannens, E., Buyle, R.: Automated uml-based Ontology Generation in OSLO². In: Proceedings of the 14th ESWC: Posters and Demos (2017).

[5]

Eriksson., et. Al. Business Modeling with UML. New York. pp. 1--12 (2000).

[6]

European Commission, Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions. European Interoperability Framework Implementation strategy. http://eur-lex.europa.eu/resource.html?uri=cellar:2c2f2554-0faf-11e7-8a35-01aa75ed71a1.0017.02/DOC_1&format=PDF (accessed 26.08.17).

[7]

European Commission, ISA. E-Government Core vocabularies Handbook. Publications Office of the European Union, Luxembourg. pp. 11--50 (2011).

[8]

European Commission, ISA: European Interoperability Framework (EIF). Publications Office of the European Union, Luxembourg p. 5--37 (2017).

[9]

European Commission, Process and methodology for developing semantic agreements. p. 7 (2013).

[10]

Homans., L. Vlaanderen Radicaal Digitaal 2015-2019. pp. 3--9 (2015).

[11]

Janssen, M., Van Veenstra, A. F. Stages of growth in e-government: An architectural approach. The electronic journal of e-government, 3(4), pp. 193--200 (2005).

[12]

Kubicek, H., Cimander, R. Three dimensions of organizational interoperability. European Journal of ePractice, 6, pp. 1--12 (2009).

[13]

Kubicek, H., Hagen. M. One stop government in Europe: An overview. pp. 1--36 (2000).

[14]

Lanthaler, Markus. "Third Generation Web APIs." pp. 48--111 (2014).

[15]

Mostaert, K., Tegenbos, R. Vlaanderen Radicaal Digitaal -- burgerloket. p. 24 (2017). http://bit.ly/VRD_2017_CPortal (accessed 26.08.17).

[16]

Pashalidis, A., Mitchell, C. A taxonomy of single sign-on systems. In: Information security and privacy. Springer Berlin/Heidelberg, 2003. pp. 219--219.

Digital Library

[17]

Roness, P., et al. Explaining autonomy of public sector agencies in Norway, Ireland and Flanders. EGPA Annual Conference, Study Group Governance of public organizations. pp. 4--59. (2007).

[18]

Scholta, H., et al. From One-Stop to no-Stop-Shop: an e-Government stage model. In Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017 pp. 918--934.

[19]

Schuppan, T., Koehl, S. One Stop Government: Stalled Vision or a Matter of Design?--Empirical Findings from Social Services in Germany. Proceedings of the 50th Hawaii International Conference on System Sciences. p. 2448 (2017).

[20]

Stalnaker, R. On the representation of context. Journal of Logic, Language and Information 7.1. pp. 3--19 (1998).

Digital Library

[21]

Tambouris, E. "An integrated platform for realising online one-stop government: the eGOV project." Database and Expert Systems Applications. Proceedings. 12th International Workshop on. IEEE, 2001.

Digital Library

[22]

Tambouris, E., Archetypon, S., Wimmer, G. M. Online One-Stop Government: A Single Point of Access to. Electronic government strategies and implementation. pp. 115.(2004).

[23]

Vlaamse Regering, Regeerakkoord van de Vlaamse Regering 2014-2019. p. 11 (2014).

[24]

Wimmer, M. A. A European Perspective towards online one-stop government: the eGOV project. Electronic commerce research and applications 1.1: pp. 92--103 (2002).

[25]

Wood, D., Zaidman, M., Ruth, L., Hausenblas, M. Linked Data - Structured Data On The Web, Manning Publications Co., New York, 2014, p.4--235.

Digital Library

Cited By

Van Lancker DVan Durme NVlassenroot EBuyle RMechant PColpaert PMannens E(2022)Integrating OSLO semantics in word processorsProceedings of the 15th International Conference on Theory and Practice of Electronic Governance10.1145/3560107.3560120(69-73)Online publication date: 4-Oct-2022
https://dl.acm.org/doi/10.1145/3560107.3560120
Arndt DLieber SBuyle RGoossens SDe Block DDe Meester BMannens EGentile AGonçalves R(2021)Dynamic Workflow Composition with OSLO-stepsProceedings of the 11th Knowledge Capture Conference10.1145/3460210.3493559(257-260)Online publication date: 2-Dec-2021
https://dl.acm.org/doi/10.1145/3460210.3493559
Scholta HBalta DRäckers MBecker JKrcmar H(2020)Standardization of Forms in GovernmentsBusiness & Information Systems Engineering10.1007/s12599-019-00623-1Online publication date: 27-Jan-2020
https://doi.org/10.1007/s12599-019-00623-1
Show More Cited By

Index Terms

Semantics in the wild: a digital assistant for Flemish citizens
1. Applied computing
  1. Computers in other domains
    1. Computing in government
      1. E-government
2. General and reference
  1. Document types
    1. Computing standards, RFCs and guidelines

Recommendations

OSLO: open standards for linked organizations
EGOSE '16: Proceedings of the International Conference on Electronic Governance and Open Society: Challenges in Eurasia

Each government level uses its own different information system. At the same time citizens expect that these governmental levels adopt a user-centric approach and provide instant access to their data or to open government data. Therefore the ...
E-Government is dead: Long live Public Administration 2.0
ICT, public administration and democracy in the coming decade

Many complexities associated with e-Government are caused by using the wrong perspectives to understand and explain e-Government phenomena. This argument will be further introduced and explained by using e-Government initiatives and approaches in New ...
Towards a public sector interoperability ontology: conceptualization of fundamental entities
ICEGOV '11: Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance

Achieving e-Government objectives requires radical organizational redesign of the public administration. This paper illustrates the results of the first stage of the applied life cycle model, used in designing a public sector ontology. Goal of the ...

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences

ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance

April 2018

739 pages

ISBN:9781450354219

DOI:10.1145/3209415

Editors:
Atreyi Kankanhalli
National University of Singapore
,
Adegboyega Ojo
National University of Ireland Galway
,
Delfina Soares
United Nations University (UNU-EGOV)

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 04 April 2018

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article
Research
Refereed limited

Conference

ICEGOV '18

ICEGOV '18: 11th International Conference on Theory and Practice of Electronic Governance

April 4 - 6, 2018

Galway, Ireland

Acceptance Rates

ICEGOV '18 Paper Acceptance Rate 104 of 184 submissions, 57%;

Overall Acceptance Rate 350 of 865 submissions, 40%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

4
Total Citations
View Citations
125
Total Downloads

Downloads (Last 12 months)5
Downloads (Last 6 weeks)1

Reflects downloads up to 11 Aug 2024

Other Metrics

View Author Metrics

Citations

Cited By

Van Lancker DVan Durme NVlassenroot EBuyle RMechant PColpaert PMannens E(2022)Integrating OSLO semantics in word processorsProceedings of the 15th International Conference on Theory and Practice of Electronic Governance10.1145/3560107.3560120(69-73)Online publication date: 4-Oct-2022
https://dl.acm.org/doi/10.1145/3560107.3560120
Arndt DLieber SBuyle RGoossens SDe Block DDe Meester BMannens EGentile AGonçalves R(2021)Dynamic Workflow Composition with OSLO-stepsProceedings of the 11th Knowledge Capture Conference10.1145/3460210.3493559(257-260)Online publication date: 2-Dec-2021
https://dl.acm.org/doi/10.1145/3460210.3493559
Scholta HBalta DRäckers MBecker JKrcmar H(2020)Standardization of Forms in GovernmentsBusiness & Information Systems Engineering10.1007/s12599-019-00623-1Online publication date: 27-Jan-2020
https://doi.org/10.1007/s12599-019-00623-1
Buyle RTaelman RMostaert KJoris GMannens EVerborgh RBerners-Lee T(2020)Streamlining Governmental Processes by Putting Citizens in Control of Their Personal DataElectronic Governance and Open Society: Challenges in Eurasia10.1007/978-3-030-39296-3_26(346-359)Online publication date: 23-Jan-2020
https://doi.org/10.1007/978-3-030-39296-3_26

View Options

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents