research-article

Digitization of Public Services: A Systematic Literature Review

Authors:

Heloise Acco Tives Leão,

Edna Dias CanedoAuthors Info & Claims

SBQS '18: Proceedings of the XVII Brazilian Symposium on Software Quality

Pages 91 - 100

https://doi.org/10.1145/3275245.3275255

Published: 17 October 2018 Publication History

Abstract

This paper presents a systematic literature review of the digitization of services carried out by the governments of several countries. The main contribution of this work is the identification of the processes and methodologies adopted by these governments to provide their services to the citizen. These results serve as inputs to guide an analysis of the initial efforts of the Brazilian Government in the construction of a digital platform for the provision of its services directed to the citizen, seeking to analyze their needs and improving the services currently provided.

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Cited By

Ciancarini PGiancarlo RGrimaudo G(2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3363075
Gardenghi JPereira LAlcantara SFigueiredo RRamos CRibeiro L(2020)Digitalization by Means of a Prototyping Process: The Case of a Brazilian Public ServiceInformation10.3390/info1109041311:9(413)Online publication date: 27-Aug-2020
https://doi.org/10.3390/info11090413

Index Terms

Digitization of Public Services: A Systematic Literature Review
1. Applied computing
  1. Computers in other domains
    1. Computing in government
      1. E-government
  2. Enterprise computing
    1. IT governance

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cover image ACM Other conferences

SBQS '18: Proceedings of the XVII Brazilian Symposium on Software Quality

October 2018

384 pages

ISBN:9781450365659

DOI:10.1145/3275245

General Chairs:
Andreia Malucelli
PUCPR
,
Sheila Reinehr
PUCPR

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SBC: Brazilian Computer Society

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 17 October 2018

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SBQS

SBQS: 17th Brazilian Symposium on Software Quality

October 17 - 19, 2018

Curitiba, Brazil

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Overall Acceptance Rate 35 of 99 submissions, 35%

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Cited By

Ciancarini PGiancarlo RGrimaudo G(2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3363075
Gardenghi JPereira LAlcantara SFigueiredo RRamos CRibeiro L(2020)Digitalization by Means of a Prototyping Process: The Case of a Brazilian Public ServiceInformation10.3390/info1109041311:9(413)Online publication date: 27-Aug-2020
https://doi.org/10.3390/info11090413

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