research-article

Chatbots, Humbots, and the Quest for Artificial General Intelligence

Authors:

Jonathan Grudin,

Richard JacquesAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 209, Pages 1 - 11

https://doi.org/10.1145/3290605.3300439

Published: 02 May 2019 Publication History

Abstract

What began as a quest for artificial general intelligence branched into several pursuits, including intelligent assistants developed by tech companies and task-oriented chatbots that deliver more information or services in specific domains. Progress quickened with the spread of low-latency networking, then accelerated dramatically a few years ago. In 2016, task-focused chatbots became a centerpiece of machine intelligence, promising interfaces that are more engaging than robotic answering systems and that can accommodate our increasingly phone-based information needs. Hundreds of thousands were built. Creating successful non-trivial chatbots proved more difficult than anticipated. Some developers now design for human-chatbot (humbot) teams, with people handling difficult queries. This paper describes the conversational agent space, difficulties in meeting user expectations, potential new design approaches, uses of human-bot hybrids, and implications for the ultimate goal of creating software with general intelligence.

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Goumas GDardavesis TSyrigos KSyrigos NSimou E(2024)Chatbots in Cancer Applications, Advantages and Disadvantages: All that Glitters Is Not GoldJournal of Personalized Medicine10.3390/jpm1408087714:8(877)Online publication date: 19-Aug-2024
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Index Terms

Chatbots, Humbots, and the Quest for Artificial General Intelligence
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Natural language interfaces
  2. Ubiquitous and mobile computing
    1. Ubiquitous and mobile devices
      1. Personal digital assistants

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Published In

cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 02 May 2019

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CHI '19: CHI Conference on Human Factors in Computing Systems

May 4 - 9, 2019

Glasgow, Scotland Uk

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CHI '19 Paper Acceptance Rate 703 of 2,958 submissions, 24%;

Overall Acceptance Rate 5,713 of 24,194 submissions, 24%

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Cited By

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Goumas GDardavesis TSyrigos KSyrigos NSimou E(2024)Chatbots in Cancer Applications, Advantages and Disadvantages: All that Glitters Is Not GoldJournal of Personalized Medicine10.3390/jpm1408087714:8(877)Online publication date: 19-Aug-2024
https://doi.org/10.3390/jpm14080877
Auer ISchlögl SGlowka G(2024)Chatbots in Airport Customer Service—Exploring Use Cases and Technology AcceptanceFuture Internet10.3390/fi1605017516:5(175)Online publication date: 17-May-2024
https://doi.org/10.3390/fi16050175
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