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Building More Positive Online Communities through Improving Moderation and Strengthening Social Identity

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CSCW '19 Companion: Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing

November 2019

Pages 89 - 93

https://doi.org/10.1145/3311957.3361855

Published: 09 November 2019 Publication History

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Abstract

In recent years, disruptive behaviors ranging from targeted harassment to increased prevalence of hate groups online have become a priority for researchers and practitioners to address. In my work I have analyzed moderation practices in online communities both qualitatively and quantitatively, studied the relationships between users and automated moderation agents, and developed tools to strengthen communities' identities and empower them to self-moderate more effectively. In my future work I will focus in more depth on the role of platforms and automated agents in shaping communities and their moderation practices with the goal of creating more positive, supportive spaces online.

References

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Joseph Seering, Tianmi Fang, Luca Damasco, Mianhong 'Cherie' Chen, Likang Sun, and Geoff Kaufman. 2019 a. Designing User Interface Elements to Improve the Quality and Civility of Discourse in Online Commenting Behaviors. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19). ACM, New York, NY, USA, Article 606, bibinfonumpages14 pages. https://doi.org/10.1145/3290605.3300836

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Joseph Seering, Juan Pablo Flores, Saiph Savage, and Jessica Hammer. 2018a. The Social Roles of Bots: Situating Bots in Discussions in Online Communities. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW '18). ACM, New York, NY, USA.

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Joseph Seering, Michal Luria, Geoff Kaufman, and Jessica Hammer. 2019 b. Beyond Dyadic Interactions: Considering Chatbots As Community Members. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19). ACM, New York, NY, USA, Article 450, bibinfonumpages13 pages. https://doi.org/10.1145/3290605.3300680

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Joseph Seering, Felicia Ng, Zheng Yao, and Geoff Kaufman. 2018b. Applications of Social Identity Theory to Research and Design in Social Computing. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW '18). ACM, New York, NY, USA.

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Joseph Seering, Tony Wang, Jina Yoon, and Geoff Kaufman. 2019 c. Moderator Engagement and Community Development in the Age of Algorithms. New Media & Society (2019).

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Cited By

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Lei QKuksenok KTang RGuo JJi RLI J(2023)Identity Struggles as Online Activism in China: A Case Study Based on "The Inviting Plan for 985 Fives" Community on DoubanProceedings of the ACM on Human-Computer Interaction10.1145/36100707:CSCW2(1-25)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610070
Choi RYun CCho HHong HLee ULee S(2022)You Are Not AloneProceedings of the ACM on Human-Computer Interaction10.1145/35556126:CSCW2(1-30)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555612
Lee SThomer ALampe C(2022)The Use of Negative Interface Cues to Change Perceptions of Online Retributive HarassmentProceedings of the ACM on Human-Computer Interaction10.1145/35552266:CSCW2(1-23)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555226
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Index Terms

Building More Positive Online Communities through Improving Moderation and Strengthening Social Identity
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. HCI design and evaluation methods
      1. Laboratory experiments
  2. Interaction design
    1. Interaction design process and methods
      1. User interface design
2. Social and professional topics
  1. Professional topics
    1. Computing profession
      1. Codes of ethics

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Published In

CSCW '19 Companion: Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing

November 2019

562 pages

ISBN:9781450366922

DOI:10.1145/3311957

General Chairs:
Eric Gilbert
University of Michigan
,
Karrie Karahalios
University of Illinois, Urbana- Champaign

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

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Published: 09 November 2019

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CSCW '19

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SIGCHI

CSCW '19: Computer Supported Cooperative Work and Social Computing

November 9 - 13, 2019

TX, Austin, USA

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CSCW '19 Companion Paper Acceptance Rate 703 of 2,958 submissions, 24%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Lei QKuksenok KTang RGuo JJi RLI J(2023)Identity Struggles as Online Activism in China: A Case Study Based on "The Inviting Plan for 985 Fives" Community on DoubanProceedings of the ACM on Human-Computer Interaction10.1145/36100707:CSCW2(1-25)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610070
Choi RYun CCho HHong HLee ULee S(2022)You Are Not AloneProceedings of the ACM on Human-Computer Interaction10.1145/35556126:CSCW2(1-30)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555612
Lee SThomer ALampe C(2022)The Use of Negative Interface Cues to Change Perceptions of Online Retributive HarassmentProceedings of the ACM on Human-Computer Interaction10.1145/35552266:CSCW2(1-23)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555226
Tran CChampion KHill BGreenstadt R(2022)The Risks, Benefits, and Consequences of Prepublication Moderation: Evidence from 17 Wikipedia Language EditionsProceedings of the ACM on Human-Computer Interaction10.1145/35552256:CSCW2(1-25)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555225
Cullen AKairam S(2022)Practicing Moderation: Community Moderation as Reflective PracticeProceedings of the ACM on Human-Computer Interaction10.1145/35129586:CSCW1(1-32)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512958

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Moderation Practices as Emotional Labor in Sustaining Online Communities: The Case of AAPI Identity Work on Reddit

Proximate Social Factors in First-Time Contribution to Online Communities

"Welcome!": social and psychological predictors of volunteer socializers in online communities

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Moderation Practices as Emotional Labor in Sustaining Online Communities: The Case of AAPI Identity Work on Reddit

Proximate Social Factors in First-Time Contribution to Online Communities

"Welcome!": social and psychological predictors of volunteer socializers in online communities

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