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Jotmail: a voicemail interface that enables you to see what was said

Authors:

Steve Whittaker,

Julia Hirschberg,

Urs MullerAuthors Info & Claims

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

Pages 89 - 96

https://doi.org/10.1145/332040.332411

Published: 01 April 2000 Publication History

Abstract

Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly problematic for users. We present a novel, Web-based, voicemail interface, Jotmail. The design was based on data from several studies of voicemail tasks and user strategies. The GUI has two main elements: (a) personal annotations that serve as a visual analogue to underlying speech; (b) automatically derived message header information. We evaluated Jotmail in an 8-week field trial, where people used it as their only means for accessing voicemail. Jotmail was successful in supporting most key voicemail tasks, although users' electronic annotation and archiving behaviors were different from our initial predictions. Our results argue for the utility of a combination of annotation based indexing and automatically derived information, as a general technique for accessing speech archives.

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Cited By

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https://dl.acm.org/doi/10.1145/2371574.2371578
Roşu MCahill V(2008)Accessing speech documents on smartphonesProceedings of the 5th Annual International Conference on Mobile and Ubiquitous Systems: Computing, Networking, and Services10.4108/ICST.MOBIQUITOUS2008.3635(1-10)Online publication date: 21-Jul-2008
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Whittaker STucker SSwampillai KLaban R(2008)Design and evaluation of systems to support interaction capture and retrievalPersonal and Ubiquitous Computing10.1007/s00779-007-0146-312:3(197-221)Online publication date: 25-Jan-2008
https://dl.acm.org/doi/10.1007/s00779-007-0146-3
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Jotmail: a voicemail interface that enables you to see what was said

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cover image ACM Conferences

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

April 2000

587 pages

ISBN:1581132166

DOI:10.1145/332040

Chairmen:
Thea Turner
Motorola Labs
,
Gerd Szwillus
Univ. of Paderborn, Paderborn, Germany

Copyright © 2000 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 01 April 2000

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CHI00: Human Factors in Computing Systems

April 1 - 6, 2000

The Hague, The Netherlands

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CHI '00 Paper Acceptance Rate 72 of 336 submissions, 21%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Carrascal Jde Oliveira RCherubini MChurchill ESubramanian SBaudisch PO'Hara K(2012)A note paper on note-takingProceedings of the 14th international conference on Human-computer interaction with mobile devices and services10.1145/2371574.2371578(21-24)Online publication date: 21-Sep-2012
https://dl.acm.org/doi/10.1145/2371574.2371578
Roşu MCahill V(2008)Accessing speech documents on smartphonesProceedings of the 5th Annual International Conference on Mobile and Ubiquitous Systems: Computing, Networking, and Services10.4108/ICST.MOBIQUITOUS2008.3635(1-10)Online publication date: 21-Jul-2008
https://dl.acm.org/doi/10.4108/ICST.MOBIQUITOUS2008.3635
Whittaker STucker SSwampillai KLaban R(2008)Design and evaluation of systems to support interaction capture and retrievalPersonal and Ubiquitous Computing10.1007/s00779-007-0146-312:3(197-221)Online publication date: 25-Jan-2008
https://dl.acm.org/doi/10.1007/s00779-007-0146-3
Perugini SAnderson TMoroney WRosson MGilmore D(2007)A study of out-of-turn interaction in menu-based, IVR, voicemail systemsProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1240624.1240770(961-970)Online publication date: 29-Apr-2007
https://dl.acm.org/doi/10.1145/1240624.1240770
Whittaker SHirschberg J(2007)Accessing speech data using strategic fixationComputer Speech and Language10.1016/j.csl.2006.06.00421:2(296-324)Online publication date: 1-Apr-2007
https://dl.acm.org/doi/10.1016/j.csl.2006.06.004
Burke MAmento BIsenhour P(2006)Error correction of voicemail transcripts in SCANMailProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1124772.1124823(339-348)Online publication date: 22-Apr-2006
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Whittaker SAmento BDykstra-Erickson ETscheligi M(2004)Semantic speech editingProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/985692.985759(527-534)Online publication date: 25-Apr-2004
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