research-article

Exploring the Impact of Mobile Technology Adoption on Financial Sustainability of Telecentres: The case of India

Authors:

Sanjog RayAuthors Info & Claims

ICEGOV '19: Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance

Pages 427 - 434

https://doi.org/10.1145/3326365.3326421

Published: 03 April 2019 Publication History

Abstract

Developing countries, with limited ICT resources available, are heavily dependent upon Telecentres for delivery of e-Government services to citizens, especially in rural areas. As a result, success of e-Governance initiatives in these countries is largely dependent on the financial sustainability of the Telecentres. Technology for delivery of e-Government services is gradually shifting from PC-based model to the mobile-based model. Using exploratory research methodology in context of Common Service Centers in India, this paper examines the impact of this technology shift and aims to understand the issues pertaining to financial sustainability of Telecentres as mobile adoption increases. Our research suggest that it will be difficult for the CSCs to be sustainable in the future and we recommend that government should take steps towards helping the key Telecentres stakeholders develop new capabilities and skills for a new role in the changing environment to retain their relevance and sustainability in the future.

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Cited By

Sihotang DHidayanto APurwandari BWijoyono EDiana EPutra R(2023)Factors Affecting E-government Adoption at the Micro Level of Government in Developing Countries: A Systematic Literature Review2023 7th International Conference on Business and Information Management (ICBIM)10.1109/ICBIM59872.2023.10303127(26-30)Online publication date: 18-Aug-2023
https://doi.org/10.1109/ICBIM59872.2023.10303127
Wagholikar SChandani A(2022)A Bibliometric Analysis of E-Governance and ICTInformation and Communication Technology for Competitive Strategies (ICTCS 2021)10.1007/978-981-19-0095-2_67(707-716)Online publication date: 23-Jun-2022
https://doi.org/10.1007/978-981-19-0095-2_67
Siddiquee NFaroqi M(2021)The magic bullet for rural development? Exploring the impacts of community telecenters in BangladeshInformation Development10.1177/026666692199750838:2(239-256)Online publication date: 18-Mar-2021
https://doi.org/10.1177/0266666921997508
Show More Cited By

Index Terms

Exploring the Impact of Mobile Technology Adoption on Financial Sustainability of Telecentres: The case of India
1. Applied computing
  1. Computers in other domains
    1. Computing in government
      1. E-government

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ICEGOV '19: Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance

April 2019

538 pages

ISBN:9781450366441

DOI:10.1145/3326365

Editors:
Soumaya Ben Dhaou
United Nations University (UNU-EGOV)
,
Lemuria Carter
University of New South Wales (UNSW)
,
Mark Gregory
Royal Melbourne Institute of Technology (RMIT University)

Copyright © 2019 ACM.

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Published: 03 April 2019

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ICEGOV2019

ICEGOV2019: 12th International Conference on Theory and Practice of Electronic Governance

April 3 - 5, 2019

VIC, Melbourne, Australia

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ICEGOV '19 Paper Acceptance Rate 81 of 171 submissions, 47%;

Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

Sihotang DHidayanto APurwandari BWijoyono EDiana EPutra R(2023)Factors Affecting E-government Adoption at the Micro Level of Government in Developing Countries: A Systematic Literature Review2023 7th International Conference on Business and Information Management (ICBIM)10.1109/ICBIM59872.2023.10303127(26-30)Online publication date: 18-Aug-2023
https://doi.org/10.1109/ICBIM59872.2023.10303127
Wagholikar SChandani A(2022)A Bibliometric Analysis of E-Governance and ICTInformation and Communication Technology for Competitive Strategies (ICTCS 2021)10.1007/978-981-19-0095-2_67(707-716)Online publication date: 23-Jun-2022
https://doi.org/10.1007/978-981-19-0095-2_67
Siddiquee NFaroqi M(2021)The magic bullet for rural development? Exploring the impacts of community telecenters in BangladeshInformation Development10.1177/026666692199750838:2(239-256)Online publication date: 18-Mar-2021
https://doi.org/10.1177/0266666921997508
Frans CPather S(2021)Determinants of ICT adoption and uptake at a rural public-access ICT centre: A South African case studyAfrican Journal of Science, Technology, Innovation and Development10.1080/20421338.2021.197535414:6(1575-1590)Online publication date: 19-Oct-2021
https://doi.org/10.1080/20421338.2021.1975354
Sharma RMishra RMishra A(2021)Determinants of satisfaction among social entrepreneurs in e-Government servicesInternational Journal of Information Management10.1016/j.ijinfomgt.2021.10238660(102386)Online publication date: Oct-2021
https://doi.org/10.1016/j.ijinfomgt.2021.102386

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