research-article

WhatsApp and false information: a value-oriented evaluation

Authors:

Luiz Adolpho Baroni,

Maíra Codo Canal,

Lara S. G. Piccolo,

Roberto PereiraAuthors Info & Claims

IHC '20: Proceedings of the 19th Brazilian Symposium on Human Factors in Computing Systems

Article No.: 37, Pages 1 - 10

https://doi.org/10.1145/3424953.3426638

Published: 23 December 2020 Publication History

Abstract

Disseminated mainly through social media, online false information has triggered alarming negative impact on all aspects of life including politics, science, and education. In Brazil, WhatsApp has been pointed out as one of the main vehicles for disseminating false information, reaching millions of people all across the country. This paper presents an evaluation on WhatsApp with a values-oriented approach to investigate what aspects of this platform contributed to the false information spread in Brazil. The evaluation was conducted with 6 WhatsApp heavy users in a 2-hour session, identifying 16 different problems. Results revealed aspects of the technical infrastructure and user interface that influence the way different stakeholders can use the tool to promote false information. Finally, the paper presents prospective paths for improvements on the platform and possible ways to deal with the identified problems.

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Cited By

Tian ZJiang CYue G(2024)Analysis of Digital Security Governance under the Objectives of Digital Ecology: A Three-Party Evolutionary Game ApproachComplexity10.1155/2024/88494772024(1-17)Online publication date: 16-Apr-2024
https://doi.org/10.1155/2024/8849477
Baroni LPereira R(2024)Deceptive Patterns under a Sociotechnical ViewProceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702081(1-13)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702081
Pereira RDarin TSilveira M(2024)GranDIHC-BR: Grand Research Challenges in Human-Computer Interaction in Brazil for 2025-2035✱Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702061(1-24)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702061
Show More Cited By

Index Terms

WhatsApp and false information: a value-oriented evaluation
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. Laboratory experiments
      2. User studies
2. Social and professional topics
  1. User characteristics
    1. Cultural characteristics

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cover image ACM Other conferences

IHC '20: Proceedings of the 19th Brazilian Symposium on Human Factors in Computing Systems

October 2020

519 pages

ISBN:9781450381727

DOI:10.1145/3424953

General Chairs:
Caroline Queiroz Santos
UFVJM
,
Maria Lúcia Bento Villela
UFVJM
,
Program Chairs:
Isabela Gasparini
Santa Catarina State University & Federal University of Rio Grande do Sul, Brazil & Telecom & Management SudParis, France
,
Tayana Uchôa Conte
Federal University of Amazonas & Federal University of Rio de Janeiro, Brazil

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 December 2020

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

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IHC '20

IHC '20: XIX Brazilian Symposium on Human Factors in Computing Systems

October 26 - 30, 2020

Diamantina, Brazil

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IHC '20 Paper Acceptance Rate 60 of 155 submissions, 39%;

Overall Acceptance Rate 331 of 973 submissions, 34%

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Cited By

Tian ZJiang CYue G(2024)Analysis of Digital Security Governance under the Objectives of Digital Ecology: A Three-Party Evolutionary Game ApproachComplexity10.1155/2024/88494772024(1-17)Online publication date: 16-Apr-2024
https://doi.org/10.1155/2024/8849477
Baroni LPereira R(2024)Deceptive Patterns under a Sociotechnical ViewProceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702081(1-13)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702081
Pereira RDarin TSilveira M(2024)GranDIHC-BR: Grand Research Challenges in Human-Computer Interaction in Brazil for 2025-2035✱Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702061(1-24)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702061
da Silva Junior DAlves DCarneiro NMatos EBaranauskas MMendoza Y(2024)GranDIHC-BR 2025-2035 - GC1: New Theoretical and Methodological Approaches in HCI✱Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702054(1-31)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702054
Puska APereira R(2023)Exploring Digital Misinformation as a Sociotechnical Phenomenon: Insights from a Small-scale StudyProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638098(1-12)Online publication date: 16-Oct-2023
https://dl.acm.org/doi/10.1145/3638067.3638098

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