Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
skip to main content
research-article

Report on the future conversations workshop at CHIIR 2021

Published: 16 July 2021 Publication History

Abstract

The Future Conversations workshop at CHIIR'21 looked to the future of search, recommendation, and information interaction to ask: where are the opportunities for conversational interactions? What do we need to do to get there? Furthermore, who stands to benefit?
The workshop was hands-on and interactive. Rather than a series of technical talks, we solicited position statements on opportunities, problems, and solutions in conversational search in all modalities (written, spoken, or multimodal). This paper -co-authored by the organisers and participants of the workshop- summarises the submitted statements and the discussions we had during the two sessions of the workshop. Statements discussed during the workshop are available at https://bit.ly/FutureConversations2021Statements.

References

[1]
Mohammad Aliannejadi, Manajit Chakraborty, Esteban Andrés Ríssola, and Fabio Crestani. Harnessing evolution of multi-turn conversations for effective answer retrieval. In Proceedings of the 2020 Conference on Human Information Interaction and Retrieval, CHIIR '20, pages 33--42, 2020.
[2]
James Allan, Jaime Arguello, Leif Azzopardi, Peter Bailey, Tim Baldwin, Krisztian Balog, Hannah Bast, Nick Belkin, Klaus Berberich, Bodo von Billerbeck, Jamie Callan, Rob Capra, Mark Carman, Ben Carterette, Charles L. A. Clarke, Kevyn Collins-Thompson, Nick Craswell, W. Bruce Croft, J. Shane Culpepper, Jeff Dalton, Gianluca Demartini, Fernado Diaz, Laura Dietz, Susan Dumais, Carsten Eickhoff, Nicola Ferro, Norbert Fuhr, Shlomo Geva, Claudia Hauff, David Hawking, Hideo Joho, Gareth Jones, Jaap Kamps, Noriko Kando, Diane Kelly, Jaewon Kim, Julia Kiseleva, Yiqun Liu, Xiaolu Lu, Stefano Mizzaro, Alistair Moffat, Jian-Yun Nie, Alexandra Olteanu, Iadh Ounis, Filip Radlinski, Maarten de Rijke, Mark Sanderson, Falk Scholer, Laurianne Sitbon, Mark Smucker, Ian Soboroff, Damiano Spina, Torsten Suel, James Thom, Paul Thomas, Andrew Trotman, Ellen Voorhees, Arjen P. de Vries, Emine Yilmaz, and Guido Zuccon. Research frontiers in information retrieval: Report from the third strategic workshop on information retrieval in Lorne (SWIRL 2018). SIGIR Forum, 52(1):34--90, August 2018.
[3]
Milad Alshomary, Nick Düsterhus, and Henning Wachsmuth. Extractive snippet generation for arguments. In Proceedings of the 43rd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR '20, pages 1969--1972. ACM, 2020.
[4]
Saleema Amershi, Daniel S. Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi T. Iqbal, Paul N. Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, and Eric Horvitz. Guidelines for human-AI interaction. In Stephen A. Brewster, Geraldine Fitzpatrick, Anna L. Cox, and Vassilis Kostakos, editors, Conference on Human Factors in Computing Systems, CHI '19. ACM, 2019.
[5]
Avishek Anand, Lawrence Cavedon, Hideo Joho, Mark Sanderson, and Benno Stein. Conversational Search (Dagstuhl Seminar 19461). Dagstuhl Reports, 9(11):34--83, 2020.
[6]
Roy Bar-Haim, Lilach Eden, Roni Friedman, Yoav Kantor, Dan Lahav, and Noam Slonim. From arguments to key points: Towards automatic argument summarization. In Dan Jurafsky, Joyce Chai, Natalie Schluter, and Joel R. Tetreault, editors, 58th Annual Meeting of the Association for Computational Linguistics, ACL '20, pages 4029--4039. ACL, 2020.
[7]
Holly P. Branigan, Martin J. Pickering, Jamie Pearson, and Janet F. McLean. Linguistic alignment between people and computers. J. Pragmatics, 42:2355--2368, 2010.
[8]
Susan E. Brennan. Lexical entrainment in spontaneous dialog. In Proceedings of the International Symposium on Spoken Dialogue, 1996.
[9]
Robin N Brewer, Leah Findlater, Joseph'Jofish' Kaye, Walter Lasecki, Cosmin Munteanu, and Astrid Weber. Accessible voice interfaces. In Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW '18, pages 441--446, 2018.
[10]
Nil G. Canbek and Mehmet E. Mutlu. On the track of artificial intelligence: Learning with intelligent personal assistants. Journal of Human Sciences, 2016.
[11]
Carlos Castillo. Fairness and transparency in ranking. SIGIR Forum, 52(2):64--71, January 2019.
[12]
Justin Chan, Thomas Rea, Shyamnath Gollakota, and Jacob E Sunshine. Contactless cardiac arrest detection using smart devices. NPJ digital medicine, 2(1):1--8, 2019.
[13]
Leigh Clark, Benjamin R Cowan, Abi Roper, Stephen Lindsay, and Owen Sheers. Speech diversity and speech interfaces: considering an inclusive future through stammering. In Proceedings of the 2nd Conference on Conversational User Interfaces, CUI '20, pages 1--3, 2020.
[14]
Sebastian Cross, Ahmed Mourad, Guido Zuccon, and Bevan Koopman. Search engines vs. symptom checkers: A comparison of their effectiveness for online health advice. In Proceedings of the Web Conference 2021, TheWebConf '21, pages 206--216. ACM, 2021.
[15]
Jeffrey Dalton, Chenyan Xiong, and Jamie Callan. TREC CAsT 2019: The conversational assistance track overview. arXiv preprint arXiv:2003.13624, 2020.
[16]
Yashar Deldjoo, Johanne R. Trippas, and Hamed Zamani. Towards multi-modal conversational information seeking. In Proceedings of the ACM Conference on Research and Development in Information Retrieval, SIGIR '21. ACM, 2021.
[17]
Philip R. Doyle, Leigh Clark, and Benjamin R. Cowan. What do we see in them? identifying dimensions of partner models for speech interfaces using a psycholexical approach. CoRR, abs/2102.02094, 2021.
[18]
Mateusz Dubiel, Martin Halvey, Pilar Oplustil Gallegos, and Simon King. Persuasive synthetic speech: Voice perception and user behaviour. In María Inés Torres, Stephan Schlögl, Leigh Clark, and Martin Porcheron, editors, Proceedings of the 2nd Conference on Conversational User Interfaces, CUI '20, pages 6:1--6:9. ACM, 2020.
[19]
Roxanne El Baff, Khalid Al Khatib, Benno Stein, and Henning Wachsmuth. Persuasiveness of news editorials depending on ideology and personality. In Proceedings of the Third Workshop on Computational Modeling of People's Opinions, Personality, and Emotion's in Social Media, pages 29--40. ACL, 2020.
[20]
Wendy E Ellis, Tara M Dumas, and Lindsey M Forbes. Physically isolated but socially connected: Psychological adjustment and stress among adolescents during the initial COVID-19 crisis. Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement, 52(3):177, 2020.
[21]
David Elsweiler, Christoph Trattner, and Morgan Harvey. Exploiting food choice biases for healthier recipe recommendation. In Proceedings of the 40th International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR '17, pages 575--584, 2017.
[22]
Teresa Fernandes and Elisabete Oliveira. Understanding consumers' acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption. Journal of Business Research, 122:180--191, 2021.
[23]
Alexander Frummet, David Elsweiler, and B. Ludwig. Detecting domain-specific information needs in conversational search dialogues. In NL4AI@AI*IA, 2019.
[24]
Emma J. Gerritse, Faegheh Hasibi, and Arjen P. de Vries. Bias in conversational search: The double-edged sword of the personalized knowledge graph. In Proceedings of the 2020 ACM SIGIR on International Conference on Theory of Information Retrieval, ICTIR '20, pages 133--136. ACM, 2020.
[25]
Ulrich Gnewuch, Stefan Morana, and Alexander Maedche. Towards designing cooperative and social conversational agents for customer service. In Proceedings of the 38th International Conference on Information Systems, ICIS '17, 2017.
[26]
Paul Grice. Studies in the Way of Words. Harvard University Press, 1989.
[27]
Christina Hartmann, Simone Dohle, and Michael Siegrist. Importance of cooking skills for balanced food choices. Appetite, 65:125--131, 2013.
[28]
Johannes Kiesel, Kevin Lang, Henning Wachsmuth, Eva Hornecker, and Benno Stein. Investigating expectations for voice-based and conversational argument search on the Web. In Proceedings of the 2020 Conference on Human Information Interaction and Retrieval, CHIIR '20, pages 53--62. ACM, 2020.
[29]
Juhi Kulshrestha, Motahhare Eslami, Johnnatan Messias, Muhammad Bilal Zafar, Saptarshi Ghosh, Krishna P. Gummadi, and Karrie Karahalios. Search bias quantification: investigating political bias in social media and web search. Information Retrieval Journal, 22(1-2):188--227, 2019.
[30]
Qi Li, Jinsong Zheng, Augustine Tsai, and Qiru Zhou. Robust endpoint detection and energy normalization for real-time speech and speaker recognition. IEEE Transactions on Speech and Audio Processing, 10(3):146--157, 2002.
[31]
Maria Elizabeth Loades, Eleanor Chatburn, Nina Higson-Sweeney, Shirley Reynolds, Roz Shafran, Amberly Brigden, Catherine Linney, Megan Niamh McManus, Catherine Borwick, and Esther Crawley. Rapid systematic review: the impact of social isolation and loneliness on the mental health of children and adolescents in the context of COVID-19. Journal of the American Academy of Child & Adolescent Psychiatry, 59(11):1218--1239, 2020.
[32]
Varvara Logacheva, Mikhail Burtsev, Valentin Malykh, Vadim Polulyakh, and Aleksandr Seliverstov. Convai dataset of topic-oriented human-to-chatbot dialogues. In The NIPS'17 Competition: Building Intelligent Systems, pages 47--57. Springer, 2018.
[33]
Irene Lopatovska. Classification of humorous interactions with intelligent personal assistants. Journal of Librarianship and Information Science, 52(3):931--942, 2020.
[34]
Irene Lopatovska and Heyrling Oropeza. User interactions with "Alexa" in public academic space. Proceedings of the Association for Information Science and Technology, 55(1):309--318, 2018.
[35]
Irene Lopatovska, Katrina Rink, Ian Knight, Kieran Raines, Kevin Cosenza, Harriet Williams, Perachya Sorsche, David Hirsch, Qi Li, and Adrianna Martinez. Talk to me: Exploring user interactions with the Amazon Alexa. Journal of Librarianship and Information Science, 51(4): 984--997, 2019.
[36]
Filipe M. Martins, J. Pardal, Luís Franqueira, Pedro Arez, and N. Mamede. Starting to cook a tutoring dialogue system. 2008 IEEE Spoken Language Technology Workshop, pages 145--148, 2008.
[37]
Daniel McDuff, Paul Thomas, Mary Czerwinski, and Nick Craswell. Multimodal analysis of vocal collaborative search: A public corpus and results. In Proceedings of the 19th ACM International Conference on Multimodal Interaction, ICMI '17, pages 456--463. ACM, 2017.
[38]
Clifford Nass, Jonathan Steuer, and Ellen R. Tauber. Computers are social actors. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI '94, pages 72--78. ACM, 1994.
[39]
Ikujiro Nonaka and Hirotaka Takeuchi. The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press, 1995.
[40]
Elnaz Nouri, Robert Sim, Adam Fourney, and Ryen W. White. Step-wise recommendation for complex task support. In Proceedings of the 2020 Conference on Human Information Interaction and Retrieval, CHIIR '20, pages 203--212. ACM, 2020.
[41]
Alexandra Olteanu, Jean Garcia-Gathright, Maarten de Rijke, Michael D. Ekstrand, Adam Roegiest, Aldo Lipani, Alex Beutel, Alexandra Olteanu, Ana Lucic, Ana-Andreea Stoica, Anubrata Das, Asia Biega, Bart Voorn, Claudia Hauff, Damiano Spina, David Lewis, Douglas W. Oard, Emine Yilmaz, Faegheh Hasibi, Gabriella Kazai, Graham McDonald, Hinda Haned, Iadh Ounis, Ilse van der Linden, Jean Garcia-Gathright, Joris Baan, Kamuela N. Lau, Krisztian Balog, Maarten de Rijke, Mahmoud Sayed, Maria Panteli, Mark Sanderson, Matthew Lease, Michael D. Ekstrand, Preethi Lahoti, and Toshihiro Kamishima. FACTS-IR: Fairness, accountability, confidentiality, transparency, and safety in information retrieval. SIGIR Forum, 53(2):20--43, March 2021.
[42]
Salvatore Parise, Patricia J Guinan, and Ron Kafka. Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons, 59(4):411--420, 2016.
[43]
Martin J. Pickering and Simon Garrod. Toward a mechanistic psychology of dialogue. Behavioral and Brian Sciences, 27(2):169--225, 2004.
[44]
Martin Potthast, Lukas Gienapp, Florian Euchner, Nick Heilenkötter, Nico Weidmann, Henning Wachsmuth, Benno Stein, and Matthias Hagen. Argument Search: Assessing Argument Relevance. In 42nd International ACM Conference on Research and Development in Information Retrieval, SIGIR '19. ACM, 2019.
[45]
Martin Potthast, Matthias Hagen, and Benno Stein. The Dilemma of the Direct Answer. SIGIR Forum, 54(1), June 2020.
[46]
Chen Qu, Liu Yang, W. Bruce Croft, Yongfeng Zhang, Johanne R. Trippas, and Minghui Qiu. User intent prediction in information-seeking conversations. In Proceedings of the 2019 Conference on Human Information Interaction and Retrieval, CHIIR '19, pages 25--33, 2019.
[47]
Thomas F Quatieri, Tanya Talkar, and Jeffrey S Palmer. A framework for biomarkers of COVID-19 based on coordination of speech-production subsystems. IEEE Open Journal of Engineering in Medicine and Biology, 1:203--206, 2020.
[48]
Filip Radlinski and Nick Craswell. A theoretical framework for conversational search. In Proceedings of the 2017 conference on conference human information interaction and retrieval, CHIIR '17, pages 117--126, 2017.
[49]
Byron Reeves. People do like people: The benefits of interactive online characters. Madison Avenue J, April 2010.
[50]
Klaus R Scherer and Grazia Ceschi. Criteria for emotion recognition from verbal and nonverbal expression: Studying baggage loss in the airport. Personality and social psychology bulletin, 26(3):327--339, 2000.
[51]
Sosuke Shiga, Hideo Joho, Roi Blanco, Johanne R. Trippas, and Mark Sanderson. Modelling information needs in collaborative search conversations. In Proceedings of the 40th International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR '17, pages 715--724. ACM, 2017.
[52]
Noam Slonim, Yonatan Bilu, Carlos Alzate, Roy Bar-Haim, Ben Bogin, Francesca Bonin, Leshem Choshen, Edo Cohen-Karlik, Lena Dankin, Lilach Edelstein, Liat Ein-Dor, Roni Friedman-Melamed, Assaf Gavron, Ariel Gera, Martin Gleize, Shai Gretz, Dan Gutfreund, Alon Halfon, Daniel Hershcovich, Ron Hoory, Yufang Hou, Shay Hummel, Michal Jacovi, Charles Jochim, Yoav Kantor, Yoav Katz, David Konopnicki, Zvi Kons, Lili Kotlerman, Dalia Krieger, Dan Lahav, Tamar Lavee, Ran Levy, Naftali Liberman, Yosi Mass, Amir Menczel, Shachar Mirkin, Guy Moshkowich, Shila Ofek-Koifman, Matan Orbach, Ella Rabinovich, Ruty Rinott, Slava Shechtman, Dafna Sheinwald, Eyal Shnarch, Ilya Shnayderman, Aya Soffer, Artem Spector, Benjamin Sznajder, Assaf Toledo, Orith Toledo-Ronen, Elad Venezian, and Ranit Aharonov. An autonomous debating system. Nature, 591(7850):379--384, Mar 2021.
[53]
Daniela Stier, Katherine Munro, Ulrich Heid, and Wolfgang Minker. Towards situation-adaptive in-vehicle voice output. In Proceedings of the 2nd Conference on Conversational User Interfaces, CUI '20. ACM, 2020.
[54]
Deborah Tannen. Conversational style. In Hans W. Dechert and Manfred Raupach, editors, Psycholinguistic models of production. Ablex, 1987.
[55]
Paul Thomas, Daniel McDuff, Mary Czerwinski, and Nick Craswell. MISC: A data set of information-seeking conversations. In Proceedings of the 1st International Workshop on Conversational Approaches to Information Retrieval, CAIR '17, 2017.
[56]
Paul Thomas, Daniel McDuff, Mary Czerwinski, and Nick Craswell. Expressions of style in information seeking conversation with an agent. In Proceedings of the 43rd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR '20, pages 1171--1180. ACM, 2020.
[57]
Ilaria Torre, Jeremy Goslin, Laurence White, and Debora Zanatto. Trust in artificial voices: A "congruency effect" of first impressions and behavioural experience. In Amber L. Story, editor, Technology, Mind, and Society Conference, pages 40:1--40:6. ACM, 2018.
[58]
Johanne R. Trippas, Damiano Spina, Lawrence Cavedon, and Mark Sanderson. How do people interact in conversational speech-only search tasks: A preliminary analysis. In Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval, CHIIR '17, pages 325--328, 2017.
[59]
Johanne R. Trippas, Damiano Spina, Paul Thomas, Mark Sanderson, Hideo Joho, and Lawrence Cavedon. Towards a model for spoken conversational search. Information Processing & Management, 57(2):102162, 2020.
[60]
Aditya Nrusimha Vaidyam, Hannah Wisniewski, John David Halamka, Matcheri S Kashavan, and John Blake Torous. Chatbots and conversational agents in mental health: A review of the psychiatric landscape. The Canadian Journal of Psychiatry, 64(7):456--464, 2019.
[61]
Svitlana Vakulenko, Evangelos Kanoulas, and Maarten de Rijke. An analysis of mixed initiative and collaboration in information-seeking dialogues. In Proceedings of the 43rd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR '20, pages 2085--2088. ACM, 2020.
[62]
Tilmann Von Soest, Maike Luhmann, and Denis Gerstorf. The development of loneliness through adolescence and young adulthood: Its nature, correlates, and midlife outcomes. Developmental psychology, 2020.
[63]
Henning Wachsmuth, Martin Potthast, Khalid Al-Khatib, Yamen Ajjour, Jana Puschmann, Jiani Qu, Jonas Dorsch, Viorel Morari, Janek Bevendorff, and Benno Stein. Building an argument search engine for the Web. In Kevin Ashley, Claire Cardie, Nancy Green, Iryna Gurevych, Ivan Habernal, Diane Litman, Georgios Petasis, Chris Reed, Noam Slonim, and Vern Walker, editors, 4th Workshop on Argument Mining (ArgMining) at EMNLP, pages 49--59. ACL, 2017.
[64]
Marilyn A. Walker, Diane J. Litman, Candace A. Kamm, and Alicia Abella. PARADISE: A framework for evaluating spoken dialogue agents. In 35th Annual Meeting of the Association for Computational Linguistics and 8th Conference of the European Chapter of the Association for Computational Linguistics, ACL/EACL '97, pages 271--280. ACL, 1997.
[65]
Amy L. Wilson, Elizabeth Buckley, Jonathan D. Buckley, and Svetlana Bogomolova. Nudging healthier food and beverage choices through salience and priming. evidence from a systematic review. Food Quality and Preference, 51:47--64, 2016.
[66]
Yongfeng Zhang, Xu Chen, Qingyao Ai, Liu Yang, and W. Bruce Croft. Towards conversational search and recommendation: System ask, user respond. In Proceedings of the 27th ACM International Conference on Information and Knowledge Management, CIKM '18, pages 177--186, 2018.

Cited By

View all
  • (2024)Towards Investigating Biases in Spoken Conversational SearchCompanion Proceedings of the 26th International Conference on Multimodal Interaction10.1145/3686215.3690156(61-66)Online publication date: 4-Nov-2024
  • (2023)Report on the 1st Early Career Researchers' Roundtable for Information Access Research (ECRs4IR 2022) at CHIIR 2022ACM SIGIR Forum10.1145/3582524.358253356:1(1-10)Online publication date: 27-Jan-2023
  • (2022)Ranking InterruptusProceedings of the 45th International ACM SIGIR Conference on Research and Development in Information Retrieval10.1145/3477495.3532051(588-598)Online publication date: 6-Jul-2022
  • Show More Cited By

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM SIGIR Forum
ACM SIGIR Forum  Volume 55, Issue 1
June 2021
157 pages
ISSN:0163-5840
DOI:10.1145/3476415
Issue’s Table of Contents
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 16 July 2021
Published in SIGIR Volume 55, Issue 1

Check for updates

Qualifiers

  • Research-article

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)47
  • Downloads (Last 6 weeks)8
Reflects downloads up to 12 Jan 2025

Other Metrics

Citations

Cited By

View all
  • (2024)Towards Investigating Biases in Spoken Conversational SearchCompanion Proceedings of the 26th International Conference on Multimodal Interaction10.1145/3686215.3690156(61-66)Online publication date: 4-Nov-2024
  • (2023)Report on the 1st Early Career Researchers' Roundtable for Information Access Research (ECRs4IR 2022) at CHIIR 2022ACM SIGIR Forum10.1145/3582524.358253356:1(1-10)Online publication date: 27-Jan-2023
  • (2022)Ranking InterruptusProceedings of the 45th International ACM SIGIR Conference on Research and Development in Information Retrieval10.1145/3477495.3532051(588-598)Online publication date: 6-Jul-2022
  • (2021)The Meant, the Said, and the Understood: Conversational Argument Search and Cognitive BiasesProceedings of the 3rd Conference on Conversational User Interfaces10.1145/3469595.3469615(1-5)Online publication date: 27-Jul-2021

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media