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Feeling Proud, Feeling Embarrassed: Experiences of Low-income Women with Crowd Work

Authors:

Rama Adithya Varanasi,

Divya Siddarth,

Vivek Seshadri,

Aditya VashisthaAuthors Info & Claims

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

Article No.: 298, Pages 1 - 18

https://doi.org/10.1145/3491102.3501834

Published: 29 April 2022 Publication History

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Abstract

Women’s economic empowerment is central to gender equality. However, work opportunities available to low-income women in patriarchal societies are infrequent. While crowd work has the potential to increase labor participation of such women, much remains unknown about their engagement with crowd work and the resultant opportunities and tensions. To fill this gap, we critically examined the adoption and use of a crowd work platform by low-income women in India. Through a qualitative study, we found that women faced tremendous challenges, for example, in seeking permission from family members to do crowd work, lack of family support and encouragement, and often working in unfavorable environments where they had to hide their work lives. While crowd work took a toll on their physical and emotional wellbeing, it also led to increased confidence, agency, and autonomy. We discuss ways to reduce frictions and tensions in participation of low-income women on crowd work platforms.

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Cited By

Doggett OGram SJit SHarb BHarb HShafik MSoden RRatto M(2024)Digital Gig Work Under Unstable Energy Infrastructures: Invisible Workarounds and Alternative ImaginariesProceedings of the ACM on Human-Computer Interaction10.1145/36869498:CSCW2(1-26)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686949
Toxtli CCurtis CSavage S(2024)A Culturally-Aware AI Tool for Crowdworkers: Leveraging Chronemics to Support Diverse Work StylesProceedings of the ACM on Human-Computer Interaction10.1145/36868998:CSCW2(1-34)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686899
Gupta MKarnatak NJain M(2024)Understanding the Technology-Mediated Home Phlebotomy Ecosystem in IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36374218:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637421
Show More Cited By

Index Terms

Feeling Proud, Feeling Embarrassed: Experiences of Low-income Women with Crowd Work
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image ACM Conferences

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

April 2022

10459 pages

ISBN:9781450391573

DOI:10.1145/3491102

Editors:
Simone Barbosa
PUC-Rio, Brazil
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Cliff Lampe
University of Michigan, USA
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Caroline Appert
Université Paris-Saclay, France
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David A. Shamma
Toyota Research Institute, USA
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Steven Drucker
Microsoft Research, USA
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Julie Williamson
University of Glasgow, UK
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Koji Yatani
University of Tokyo, Japan

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Cited By

Doggett OGram SJit SHarb BHarb HShafik MSoden RRatto M(2024)Digital Gig Work Under Unstable Energy Infrastructures: Invisible Workarounds and Alternative ImaginariesProceedings of the ACM on Human-Computer Interaction10.1145/36869498:CSCW2(1-26)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686949
Toxtli CCurtis CSavage S(2024)A Culturally-Aware AI Tool for Crowdworkers: Leveraging Chronemics to Support Diverse Work StylesProceedings of the ACM on Human-Computer Interaction10.1145/36868998:CSCW2(1-34)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686899
Gupta MKarnatak NJain M(2024)Understanding the Technology-Mediated Home Phlebotomy Ecosystem in IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36374218:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637421
Haroon RNaeem ASajjad PUzmi Z(2024)On the Frontline During the COVID-19 Pandemic: Gender Inequality and Experiences of Healthcare Workers in PakistanACM Journal on Computing and Sustainable Societies10.1145/36168622:1(1-30)Online publication date: 13-Jan-2024
https://dl.acm.org/doi/10.1145/3616862
Kotut LAlikhan H(2024)"Things on the Ground are Different": Utility, Survival and Ethics in Multi-Device Ownership and Smartphone Sharing ContextsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642874(1-14)Online publication date: 11-May-2024
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Ayoka GBarbareschi GCave RHolloway C(2024)Enhancing Communication Equity: Evaluation of an Automated Speech Recognition Application in GhanaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641903(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641903
Varanasi RGoyal N(2023)“It is currently hodgepodge”: Examining AI/ML Practitioners’ Challenges during Co-production of Responsible AI ValuesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580903(1-17)Online publication date: 19-Apr-2023
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URHAN B(2022)Dijital Emek Platformlarında Toplumsal Cinsiyet EşitsizlikleriÇalışma ve Toplum10.54752/ct.11914215:75(2583-2611)Online publication date: 24-Oct-2022
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