research-article

A User-Centric Evaluation of Smart Home Resolution Approaches for Conflicts Between Routines

Authors:

Indranil Gupta,

Karrie KarahaliosAuthors Info & Claims

Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, Volume 7, Issue 1

Article No.: 45, Pages 1 - 35

https://doi.org/10.1145/3581997

Published: 28 March 2023 Publication History

Abstract

With the increasing adoption of smart home devices, users rely on device automation to control their homes. This automation commonly comes in the form of smart home routines, an abstraction available via major vendors. Yet, questions remain about how a system should best handle conflicts in which different routines access the same devices simultaneously. In particular---among the myriad ways a smart home system could handle conflicts, which of them are currently utilized by existing systems, and which ones result in the highest user satisfaction? We investigate the first question via a survey of existing literature and find a set of conditions, modifications, and system strategies related to handling conflicts. We answer the second question via a scenario-based Mechanical-Turk survey of users interested in owning smart home devices and current smart home device owners (N=197). We find that: (i) there is no context-agnostic strategy that always results in high user satisfaction, and (ii) users' personal values frequently form the basis for shaping their expectations of how routines should execute.

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Index Terms

A User-Centric Evaluation of Smart Home Resolution Approaches for Conflicts Between Routines
1. Human-centered computing

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DOI:10.1145/3589760

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Shalawadi SGetschmann Cvan Berkel NEchtler F(2024)Manual, Hybrid, and Automatic Privacy Covers for Smart Home CamerasProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661569(3453-3470)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661569
Alsubhi AAnaraky RBabatunde SBakar ACohen THester JKnijnenburg BSorber J(2023)User-Centered Perspectives on the Design of Batteryless WearablesInternational Journal of Human–Computer Interaction10.1080/10447318.2023.2276528(1-22)Online publication date: 21-Nov-2023
https://doi.org/10.1080/10447318.2023.2276528
Huang GNg SLi D(2023)Determinants of digital twin adoption in hospital operation managementUrban Lifeline10.1007/s44285-023-00005-w1:1Online publication date: 16-Oct-2023
https://doi.org/10.1007/s44285-023-00005-w

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