research-article

Burnout in Cybersecurity Incident Responders: Exploring the Factors that Light the Fire

Authors: Subigya Nepal, Javier Hernandez, Robert Lewis, Ahad Chaudhry, Brian Houck, Eric Knudsen, Raul Rojas, Ben Tankus, Hemma Prafullchandra, Mary CzerwinskiAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 8, Issue CSCW1

Article No.: 27, Pages 1 - 35

https://doi.org/10.1145/3637304

Published: 26 April 2024 Publication History

Abstract

As concerns about employee burnout and skilled staff shortages in cybersecurity grow, our study aims to better understand the contributing factors to burnout in this field. Utilizing a mixed-methods approach, we analyze self-reported job and personal characteristics, along with digital activity data from 35 incident responders, identifying several factors such as high workload, time pressure, and lack of support from management. Our findings reveal that over half of the participants experience burnout (N=19), which is linked to increased workload, limited control, poor teamwork, and inadequate recognition. Burned-out responders often work more than 40 hours per week, have poor sleep quality, and engage in more email activities, meetings, and after-hour collaborations. Through our research, we also identify coping strategies individuals use to mitigate these stressors. Based on our findings, we provide practical recommendations to help organizations better support their cybersecurity incident response teams. While our study acknowledges limitations and suggests future research directions, it contributes significantly to understanding the challenges faced by cybersecurity incident responders. Our insights offer a comprehensive understanding of burnout factors in this domain and have broader implications for other high-stress work environments consistent with the interdisciplinary nature of CSCW.

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Cited By

Uwaoma CEnkhtaivan A(2024)The Affordability of Cybersecurity Costs in Developing Countries: A Systematic Review2024 IEEE International Conference on Cyber Security and Resilience (CSR)10.1109/CSR61664.2024.10679506(545-550)Online publication date: 2-Sep-2024
https://doi.org/10.1109/CSR61664.2024.10679506

Index Terms

Burnout in Cybersecurity Incident Responders: Exploring the Factors that Light the Fire
1. Human-centered computing

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 8, Issue CSCW1

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April 2024

6294 pages

EISSN:2573-0142

DOI:10.1145/3661497

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Published: 26 April 2024

Published in PACMHCI Volume 8, Issue CSCW1

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Uwaoma CEnkhtaivan A(2024)The Affordability of Cybersecurity Costs in Developing Countries: A Systematic Review2024 IEEE International Conference on Cyber Security and Resilience (CSR)10.1109/CSR61664.2024.10679506(545-550)Online publication date: 2-Sep-2024
https://doi.org/10.1109/CSR61664.2024.10679506

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