Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
skip to main content
10.1145/587078.587100acmconferencesArticle/Chapter ViewAbstractPublication PagescscwConference Proceedingsconference-collections
Article

Revisiting the visit:: understanding how technology can shape the museum visit

Published: 16 November 2002 Publication History

Abstract

This paper reports findings from a study of how a guidebook was used by pairs of visitors touring a historic house. We describe how the guidebook was incorporated into their visit in four ways: shared listening, independent use, following one another, and checking in on each other. We discuss how individual and groupware features were adopted in support of different visiting experiences, and illustrate how that adoption was influenced by social relationships, the nature of the current visit, and any museum visiting strategies that the couples had. Finally, we describe how the guidebook facilitated awareness between couples, and how awareness of non-guidebook users (strangers) influenced use.

References

[1]
Abowd, G.D., Atkeson, C.G., Hong, J., Long, S., Kooper, R. and Pinkerton, M. Cyberguide: A Mobile Context-Aware Tour Guide. Wireless Networks, 3 (5). 1997. 421--433.]]
[2]
Ackerman, M.S., Hindus, D., Mainwaring, S.D. and Starr, B. Hanging on the 'Wire: A Field Study of an Audio-Only Media Space. ACM Transaction on Computer-Human Interaction, 4 (1). 1997. 39--66.]]
[3]
Acoustiguide, http://www.acoustiguide.com.]]
[4]
Aoki, P.M., Grinter, R.E., Hurst, A., Szymanski, M.H., Thornton, J.D. and Woodruff, A., Sotto Voce: Exploring the Interplay of Conversation and Mobile Audio Spaces. In Proceedings of ACM Conference on Human Factors in Computing Systems (CHI 2002), (Minneapolis, MN, 2002), ACM Press, 431--438.]]
[5]
Aoki, P.M., Hurst, A., and Woodruff, A., Tap Tips: Lightweight Discovery of Touchscreen Targets. In Extended Abstracts of ACM Conference on Human Factors in Computing Systems (CHI 01), (Seattle, WA, 2001), ACM Press, 237--238.]]
[6]
Bellotti, V. and Bly, S., Walking Away from the Desktop Computer: Distributed Collaboration and Mobility in a Product Design Team. In Proceedings of ACM Conference on Computer Supported Cooperative Work CSCW '96, (Cambridge, MA, 1996), New York, N.Y.: ACM Press, 209--218.]]
[7]
Benford, S., Greenhalgh, C., Craven, M., Walker, G., Regan, T., Morphett, J. and Wyver, J. Inhabited Television: Broadcasting Interaction from Within Collaborative Virtual Environments. ACM Transactions on Computer-Human Interaction, 7 (4). 2000. 510--547.]]
[8]
Bly, S., Harrison, S. and Irwin, S. Media Spaces: Bringing People Together in a Video, Audio, and Computing Environment. Communications of the ACM, 36 (1). 1993. 28--47.]]
[9]
Cheverst, K., Davies, N., Mitchell, K., Friday, A. and Efstratiou, C., Developing a Context-aware Electronic Tourist Guide: Some Issues and Experiences. In Proceedings of ACM Conference on Human Factors in Computing Systems, CHI '00, (The Hague, The Netherlands, 2000), ACM Press, 17--24.]]
[10]
Dourish, P. and Bellotti, V., Awareness and Coordination in Shared Workspaces. In Proceedings of ACM Conference on Computer-Supported Cooperative Work CSCW '92, (Toronto, Canada., 1992), New York, N. Y.: ACM Press, 107--114.]]
[11]
Falk, J.H. and Dierking, L.D. Learning from Museums: Visitor Experiences and the Making of Meaning. Altamira Press, Walnut Creek, CA, 2000.]]
[12]
Goffman, E. The Presentation of Self in Everyday Life. Anchor Books, Doubleday, Cambridge, MA, 1959.]]
[13]
Grinter, R.E. and Eldridge, M., y do tngrs luv 2 txt msg? In Proceedings of Seventh European Conference on Computer-Supported Cooperative Work ECSCW '01, (Bonn, Germany, 2001), Dordrecht, Netherlands: Kluwer Academic Publishers.]]
[14]
Grinter, R.E. and Woodruff, A., Ears and Hair: What Headsets Will People Wear? In Extended Abstractions of ACM Conference on Human Factors in Computing (CHI 2002), (Minneapolis, MN, 2002), ACM Press. 680--681.]]
[15]
Grudin, J. Why groupware applications fail: Problems in design and evaluation. Office: Technology and People, 4 (3). 1989. 245--264.]]
[16]
Heath, C. and Luff, P., Collaborative Activity and Technological Design: Task Coordination in London Underground Control Rooms. In Proceedings of European Conference on Computer Supported Cooperative Work ECSCW '91, (Amsterdam., 1991), 65--80.]]
[17]
Heath, C. and Luff, P., Mobility in Collaboration. In Proceedings of ACM Conference on Computer Supported Cooperative Work (CSCW '98), (Seattle, Washington, 1998), ACM Press, 305--314.]]
[18]
Hood, M.G. Staying Away: Why People Choose Not to Visit Museums. Museum News, 61 (4 (April)). 1983. 50--57.]]
[19]
Isaacs, E., Walendowski, A. and Ranganathan, D., Hubbub: A sound-enhanced mobile instant messenger that supports awareness and opportunistic interactions. In Proceedings of Conference on Human Factors in Computing Systems CHI '02, (Minneapolis, MN, 2002), New York, NY: ACM Press.]]
[20]
Martin, D. Audio Guides. Museum Practice, 5 (1). 2000. 71--81.]]
[21]
Palen, L., Salzman, M. and Youngs, E., Going Wireless: Behavior and Practice of New Mobile Phone Users. In Proceedings of ACM Conference on Computer Supported Cooperative Work (CSCW 2000), (Philadelphia, PA, 2000), New York, N.Y.: ACM Press, 201--210.]]
[22]
Sellen, A. Remote Conversations: The Effects of Mediating Talk with Technology. Human Computer Interaction, 10 (4). 1995. 401--444.]]
[23]
vom Lehn, D., Heath, C. and Hindmarsh, J. Exhibiting Interaction: Conduct and Collaboration in Museums and Galleries. Symbolic Interaction, 24 (2). 2001. 189--216.]]
[24]
Watts, J., Woods, D.D., Corban, J., Patterson, E.S., Kerr, R.L. and Hicks, L.C., Voice Loops as Cooperative Aids in Space Shuttle Mission Control. In Proceedings of ACM Conference on Computer Supported Cooperative Work CSCW '96, (Cambridge, MA, 1996), New York, N.Y.: ACM Press, 48--56.]]
[25]
Weilenmann, A. Negotiating Use: Making Sense of Mobile Technology. Personal and Ubiquitous Computing, 5. 2001. 137--145.]]
[26]
Woodruff, A., Szymanski, M.H., Aoki, P.M. and Hurst, A., The Conversational Role of Electronic Guidebooks. In Proceedings of 3rd International Conference on Ubiquitous Computing, (Atlanta, GA, 2001), Springer-Verlag (LNCS Vol. 2201), 187--208.]]

Cited By

View all
  • (2024)Actively Viewing the Audio-Visual Media: An Eye-Controlled Application for Experience and Learning in Traditional Chinese Painting ExhibitionsInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2371691(1-29)Online publication date: 23-Jul-2024
  • (2023)Interactive Experiential Model: Insights from Shadowing Students’ Exhibitory FootprintsJournal of Museum Education10.1080/10598650.2022.212267248:2(92-108)Online publication date: 11-Jul-2023
  • (2023)Design of Collaborative Learning Experience with AR–AR Collaboration Game for Children at MuseumEntertainment Computing – ICEC 202310.1007/978-981-99-8248-6_19(231-240)Online publication date: 15-Nov-2023
  • Show More Cited By

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences
CSCW '02: Proceedings of the 2002 ACM conference on Computer supported cooperative work
November 2002
396 pages
ISBN:1581135602
DOI:10.1145/587078
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 16 November 2002

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. electronic guidebook
  2. museum
  3. visitor behavior

Qualifiers

  • Article

Conference

CSCW02
CSCW02: Computer Supported Cooperative Work
November 16 - 20, 2002
Louisiana, New Orleans, USA

Acceptance Rates

CSCW '02 Paper Acceptance Rate 39 of 193 submissions, 20%;
Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

Upcoming Conference

CSCW '24

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)85
  • Downloads (Last 6 weeks)10
Reflects downloads up to 01 Nov 2024

Other Metrics

Citations

Cited By

View all
  • (2024)Actively Viewing the Audio-Visual Media: An Eye-Controlled Application for Experience and Learning in Traditional Chinese Painting ExhibitionsInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2371691(1-29)Online publication date: 23-Jul-2024
  • (2023)Interactive Experiential Model: Insights from Shadowing Students’ Exhibitory FootprintsJournal of Museum Education10.1080/10598650.2022.212267248:2(92-108)Online publication date: 11-Jul-2023
  • (2023)Design of Collaborative Learning Experience with AR–AR Collaboration Game for Children at MuseumEntertainment Computing – ICEC 202310.1007/978-981-99-8248-6_19(231-240)Online publication date: 15-Nov-2023
  • (2023)Research on Progress and Trend of Display Space Interaction Design Based on BibliometricsCulture and Computing10.1007/978-3-031-34732-0_12(164-176)Online publication date: 9-Jul-2023
  • (2022)THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ENHANCING MUSEUM’S VISITOR EXPERIENCE: THE CASE OF THE SHARJAH MUSEUM OF ISLAMIC CIVILIZATIONMuzealnictwo10.5604/01.3001.0015.925263(65-78)Online publication date: 15-Jul-2022
  • (2022)Making Space for Cultural Infrastructure: The Breakdown and Maintenance Work of Independent Movie Theaters During CrisisProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501840(1-13)Online publication date: 29-Apr-2022
  • (2022)Understanding mixed reality interactions in a children’s museum exhibitionEducational Media International10.1080/09523987.2021.1989764(1-23)Online publication date: 11-Mar-2022
  • (2022)Multisensory Fruition Between Cultural Heritage and Digital TransformationPerspectives on Design and Digital Communication III10.1007/978-3-031-06809-6_21(329-355)Online publication date: 19-Sep-2022
  • (2021)Industry 4.0 in Cultural IndustryResearch Anthology on Cross-Industry Challenges of Industry 4.010.4018/978-1-7998-8548-1.ch069(1379-1396)Online publication date: 2021
  • (2021)Take Me To Greece: Exploring Intergenerational Interactivity in a Mixed Reality Children's Museum ExhibitionJournal of Museum Education10.1080/10598650.2020.183646646:1(93-112)Online publication date: 5-Mar-2021
  • Show More Cited By

View Options

Get Access

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media