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Semi-structured messages are surprisingly useful for computer-supported coordination

Authors:

Thomas W. Malone,

Kenneth R. Grant,

David RosenblittAuthors Info & Claims

CSCW '86: Proceedings of the 1986 ACM conference on Computer-supported cooperative work

Pages 102 - 114

https://doi.org/10.1145/637069.637081

Published: 03 December 1986 Publication History

Abstract

This paper argues that using a set of semi-structured message templates is surprisingly helpful in designing a variety of computer-based communication and coordination systems. Semi-structured messages can help provide automatic aids for: (1) composing messages to be sent, (2) selecting, sorting, and prioritizing messages that are received, (3) responding automatically to some messages, and (4) suggesting likely responses to other messages. The use of these capabilities is illustrated in a range of applications including electronic mail, computer conferencing, calendar management, and task tracking. The applications show how ideas from artificial intelligence (such as inheritance and production rules) and ideas from user interface design (such as interactive graphical editors) can be combined in novel ways for dealing with semi-structured messages. The final part of the paper discusses how communities can evolve a useful set of message type definitions.

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cover image ACM Conferences

CSCW '86: Proceedings of the 1986 ACM conference on Computer-supported cooperative work

December 1986

390 pages

ISBN:9781450373654

DOI:10.1145/637069

Conference Chair:
Herb Krasner
MCC Software Technology Program, Austin, Tx. and Harris Corporation
,
Program Chair:
Irene Greif
MIT, Cambridge, Ma.

Copyright © 1986 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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MCC Software Technology Program
SIGCHI: ACM Special Interest Group on Computer-Human Interaction
SIGGROUP: ACM Special Interest Group on Supporting Group Work

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 03 December 1986

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https://doi.org/10.2174/2666255815666220527145610
Wu MBhowmick AGoldberg JMiller RBenko HLatulipe C(2012)Adding structured data in unstructured web chat conversationProceedings of the 25th annual ACM symposium on User interface software and technology10.1145/2380116.2380128(75-82)Online publication date: 7-Oct-2012
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Ocker R(2012)Promoting Group Creativity in Upstream Requirements EngineeringCreativity and Rationale10.1007/978-1-4471-4111-2_11(223-236)Online publication date: 29-May-2012
https://doi.org/10.1007/978-1-4471-4111-2_11
NAKAUCHI YITOH YSATO MANZAI Y(2007)Modelling and implementation of multi-agent interface system for computer-supported co-operative workErgonomics10.1080/0014013920896783735:5-6(565-576)Online publication date: 31-May-2007
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