Optimizing Project Management Outcomes: : Role of Strategies, Communication, and Technology Adoption With Reference to the Hotel Industry
Pages 1 - 20
Abstract
This research systematically investigated and optimized project management practices by assessing the perspectives of employees. It analyses the impact of team collaboration, operational efficiency, risk management, and adaptability in achieving efficient project management. It also examined the mediating role of communication strategy and the moderating effect of technology adoption in project management context within hotels in Kazakhstan. A cluster sampling technique was employed to gather responses from 531 participants in the initial survey and 478 participants in the subsequent survey. The results of the quantitative analysis provided a nuanced understanding of the relationships between team collaboration, operational efficiency, risk management, and adaptability in the context of hotel project management. This research contributed to the existing knowledge by providing empirical evidence on the key determinants of efficient project management within the hotel industry.
References
[1]
Abdul Rahman, N. S. F., Karim, N. H., Md Hanafiah, R., Abdul Hamid, S., & Mohammed, A. (2023). Decision analysis of warehouse productivity performance indicators to enhance logistics operational efficiency. International Journal of Productivity and Performance Management, 72(4), 962–985.
[2]
Ahmad, N., Ullah, Z., AlDhaen, E., Han, H., Araya-Castillo, L., & Ariza-Montes, A. (2022). Fostering hotel-employee creativity through micro-level corporate social responsibility: A social identity theory perspective. Frontiers in Psychology, 13, 853125. 35572307.
[3]
AL-Fadhali, N. (2022). An AMOS-SEM approach to evaluating stakeholders’ influence on construction project delivery performance. Engineering, Construction, and Architectural Management.
[4]
Al Yami, M., Ajmal, M. M., & Balasubramanian, S. (2022). Does size matter? The effects of public sector organizational size’on knowledge management processes and operational efficiency. VINE Journal of Information and Knowledge Management Systems, 52(5), 670–700.
[5]
Ali, A., Foroudi, P., & Palazzo, M. (2022). Examining the influence of corporate identity on corporate reputation and non-financial brand performance in the context of higher education. In The Emerald handbook of multi-stakeholder communication (pp. 147–189). Emerald Publishing Limited.
[6]
Almashhadani, M., & Almashhadani, H. A. (2023). English translations in project management: Enhancing cross-cultural communication and project success. International Journal of Business and Management Invention, 12(6), 291–297.
[7]
Atasoy, B., Türkay, O., & Şengül, S. (2022). Strategic responses of chain hotels to COVID-19 from a situational crisis communication theory perspective. Journal of Hospitality and Tourism Insights, 5(5), 1118–1136.
[8]
Bates, G., Le Gouais, A., Barnfield, A., Callway, R., Hasan, M. N., Koksal, C., Kwon, H. R., Montel, L., Peake-Jones, S., White, J., Bondy, K., & Ayres, S. (2023). Balancing autonomy and collaboration in large-scale and disciplinary diverse teams for successful qualitative research. International Journal of Qualitative Methods, 22.
[9]
Becker, J.-M., Cheah, J.-H., Gholamzade, R., Ringle, C. M., & Sarstedt, M. (2023). PLS-SEM’s most wanted guidance. International Journal of Contemporary Hospitality Management, 35(1), 321–346.
[10]
Berraies, S., & Chouiref, A. (2023). Exploring the effect of team climate on knowledge management in teams through team work engagement: Evidence from knowledge-intensive firms. Journal of Knowledge Management, 27(3), 842–869.
[11]
Bruner, G., Kumar, A., & Heppner, C. (2007). Predicting innovativeness: Development of the technology adoption scale. Progress in Wireless Communications Research. Nova Science Publishers.
[12]
Collins, C. J. (2021). Expanding the resource based view model of strategic human resource management. International Journal of Human Resource Management, 32(2), 331–358.
[13]
Dubey, R., Gunasekaran, A., Childe, S. J., Blome, C., & Papadopoulos, T. (2019). Big data and predictive analytics and manufacturing performance: Integrating institutional theory, resource‐based view and big data culture. British Journal of Management, 30(2), 341–361.
[14]
Ezzaouia, I., & Bulchand-Gidumal, J. (2023). The impact of information technology adoption on hotel performance: Evidence from a developing country. Journal of Quality Assurance in Hospitality & Tourism, 24(5), 688–710.
[15]
Figge, F., & Thorpe, A. S. (2023). Circular economy, operational eco-efficiency, and sufficiency. An integrated view. Ecological Economics, 204, 107692.
[16]
Gao, L., & Wan, L. (2023). Does corporate environmental responsibility contribute to financial performance? A dual path analysis through operational efficiency and the cost of debt. Corporate Social Responsibility and Environmental Management, 30(1), 308–323.
[17]
Glushchenko, V. (2021). Strategic planning of organizations’ transition to the sixth technological order in the national economy. International Journal of Engineering Science and Technology, 5(1), 30–38.
[18]
Gvozdenovic, T., Popovic, P., & Arsic, A. K. (2022). Application of integrated model for more efficient project management. International Journal of Qualitative Research, 16(1), 147–162.
[19]
Hair, J. F., & Sarstedt, M. (2021). Explanation plus prediction—The logical focus of project management research. Project Management Journal, 52(4), 319–322.
[20]
Hajhashemi, K., Caltabiano, N., Anderson, N., & Tabibzadeh, S. A. (2018). Multiple intelligences, motivations and learning experience regarding video-assisted subjects in a rural university. International Journal of Instruction, 11(1), 167–182.
[21]
Hanafi, A. G., Nawi, M. N. M., Rahim, M. K. I. A., Nifa, F. A. A., & Mohamed, O. (2022). Project managers selection in the construction industry: Towards the integration with artificial emotional intelligence and technology. Journal of Advanced Research in Applied Sciences and Engineering Technology, 29(1), 160–176.
[22]
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135.
[23]
Ika, L. A., & Pinto, J. K. (2022). The “re-meaning” of project success: Updating and recalibrating for a modern project management. International Journal of Project Management, 40(7), 835–848.
[24]
Ingle, P. V., & Mahesh, G., & MD, D. (. (2021). Identifying the performance areas affecting the project performance for Indian construction projects. Journal of Engineering . Design and Technology, 19(1), 1–20.
[25]
Irsheid, A., Murad, A., AlNajdawi, M., & Qusef, A. (2022). Information security risk management models for cloud hosted systems: A comparative study. Procedia Computer Science, 204, 205–217.
[26]
Jaiswal, D., Kaushal, V., Singh, P. K., & Biswas, A. (2020). Green market segmentation and consumer profiling: A cluster approach to an emerging consumer market. Benchmarking.
[27]
Jiang, Z., DeHart‐Davis, L., & Borry, E. L. (2022). Managerial practice and diversity climate: The roles of workplace voice, centralization, and teamwork. Public Administration Review, 82(3), 459–472.
[28]
Jung, H. S., & Yoon, H. H. (2019). Emotional contagion and collective commitment among leaders and team members in deluxe hotel. Service Business, 13(4), 737–754.
[29]
Karmaker, C. L., Al Aziz, R., Palit, T., & Bari, A. M. (2023). Analyzing supply chain risk factors in the small and medium enterprises under fuzzy environment: Implications towards sustainability for emerging economies. Sustainable Technology and Entrepreneurship, 2(1).
[30]
Khan, N., Dyaram, L., & Dayaram, K. (2022). Team faultlines and upward voice in India: The effects of communication and psychological safety. Journal of Business Research, 142, 540–550.
[31]
Khorram-Manesh, A., Mortelmans, L. J., Robinson, Y., Burkle, F. M., & Goniewicz, K. (2022). Civilian-military collaboration before and during Covid-19 pandemic—A systematic review and a pilot survey among practitioners. Sustainability (Basel), 14(2), 624.
[32]
Kovaltchuk, A. P., Miloradov, K. A., Nikolskaya, E. Y., & Gunare, M. L. (2022). Environmental project management in the hospitality industry in Russia using the criteria “risk-profitability.” . Revista de Investigaciones Universidad del Quindío, 34(S3), 115–124.
[33]
Kruesi, M. A., & Bazelmans, L. (2023). Resources, capabilities and competencies: A review of empirical hospitality and tourism research founded on the resource-based view of the firm. Journal of Hospitality and Tourism Insights, 6(2), 549–574.
[34]
Mansoor, M., & Noor, U. (2019). Determinants of green purchase intentions: Positive word of mouth as moderator. Journal of Business Economics, 11(2), 143–160.
[35]
Medeiros, M., Xie, J., & Severt, D. (2022). Exploring relative resilience of Airbnb and hotel industry to risks and external shocks. Scandinavian Journal of Hospitality and Tourism, 22(3), 274–283.
[36]
Moussa, M. H. B., Sayed, M., & Allam, B. R. (2023). Identifying characterizations of BPM methodology in hotel industry: Evidence from listed hotel companies in Egypt. Business Process Management Journal.
[37]
Orchard, C. A., King, G. A., Khalili, H., & Bezzina, M. B. (2012). Assessment of interprofessional team collaboration scale (AITCS): Development and testing of the instrument. The Journal of Continuing Education in the Health Professions, 32(1), 58–67. 22447712.
[38]
Parmar, P. K., Barina, C., Low, S., Tun, K. T., Otterness, C., Mhote, P. P., Htoo, S. N., Kyaw, S. W., Lwin, N. A., Maung, C., Moo, N. M., Oo, E. K. S., Reh, D., Mon, N. C., Zhou, X., & Richards, A. K. (2019). Migration patterns & their associations with health and human rights in eastern Myanmar after political transition: Results of a population-based survey using multistaged household cluster sampling. Conflict and Health, 13(1), 1–16. 31061675.
[39]
PatelZ.KhanparaP.ValivetiS.RavalG. (2023). The evolution of ad hoc networks for tactical military communications: Trends, technologies, and case studies. Proceedings of Third International Conference on Sustainable Expert Systems: ICSES 2022. 10.1007/978-981-19-7874-6_24
[40]
Peña-García, N., Gil-Saura, I., Rodríguez-Orejuela, A., & Siqueira-Junior, J. R. (2020). Purchase intention and purchase behavior online: A cross-cultural approach. Heliyon, 6(6), e04284. Advance online publication. 32613132.
[41]
Popkova, E. G., & Sergi, B. S. (2023). Advanced climate-smart technology as the basis for the activities of green entrepreneurship in the digital economy markets. In Smart Green Innovations in Industry 4.0 for Climate Change Risk Management (pp. 123–133). Springer.
[42]
Rathi, A. K. A. (2023). Integration of the standalone ‘risk assessment’section in project level environmental impact assessment reports for value addition: An Indian case analysis. Sustainability (Basel), 15(3), 2296.
[43]
Ringle, C. M., Sarstedt, M., Sinkovics, N., & Sinkovics, R. R. (2023). A perspective on using partial least squares structural equation modelling in data articles. Data in Brief, 48, 109074. 37066088.
[44]
Sarfraz, M., Khawaja, K. F., Han, H., Ariza-Montes, A., & Arjona-Fuentes, J. M. (2023). Sustainable supply chain, digital transformation, and blockchain technology adoption in the tourism sector. Humanities & Social Sciences Communications, 10(1), 1–13.
[45]
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017). Partial least squares structural equation modeling. Handbook of Market Research, 26(1), 1–40.
[46]
Saurav, P., & Kishor, K. (2022). Design and simulation of metamaterial under the THz frequency for short-range wireless communication and military purposes. Materials Today: Proceedings, 62, 3729–3733.
[47]
Shaukat, M. B., Latif, K. F., Sajjad, A., & Eweje, G. (2022). Revisiting the relationship between sustainable project management and project success: The moderating role of stakeholder engagement and team building. Sustainable Development (Bradford), 30(1), 58–75.
[48]
Siam, M. R. (2017). The effect of communication strategy on the relationship between strategy execution (organisational level) and organisational performance: A middle level managers’ perspective at higher education institutions. Journal for Global Business Advancement, 10(2), 158–186.
[49]
Singh, R., Charan, P., & Chattopadhyay, M. (2022). Evaluating the hotel industry performance using efficiency and effectiveness measures. International Journal of Hospitality & Tourism Administration, 23(2), 408–431.
[50]
Sulaiman, T., Hadna, A. H., Darwin, M., & Kutanegara, P. M. (2023). The transformational leadership, public service motivation and performance of handling the Covid-19 pandemic: The army soldiers in implementing military operations. Calitatea, 24(193), 176–181.
[51]
Swartz, S., & Shrivastava, A. (2022). Stepping up the game–Meeting the needs of global business through virtual team projects. Higher Education . Skills and Work-Based Learning, 12(2), 346–368.
[52]
Thelen, P. D., & Formanchuk, A. (2022). Culture and internal communication in Chile: Linking ethical organizational culture, transparent communication, and employee advocacy. Public Relations Review, 48(1), 102137.
[53]
Tillema, S., Trapp, R., & van Veen‐Dirks, P. (2022). Business partnering in risk management: A resilience perspective on management accountants’ responses to a role change. Contemporary Accounting Research, 39(3), 2058–2089.
[54]
Valor-Segura, I., Navarro-Carrillo, G., Extremera, N., Lozano, L. M., García-Guiu, C., Roldán-Bravo, M. I., & Ruiz-Moreno, A. (2020). Predicting job satisfaction in military organizations: Unpacking the relationship between emotional intelligence, teamwork communication, and job attitudes in Spanish military cadets. Frontiers in Psychology, 11, 875. 32457684.
[55]
Van Dam, K., & Meulders, M. (2020). The adaptability scale. European Journal of Psychological Assessment, 37(2), 123–134.
[56]
Van Thuyet, N., Ogunlana, S. O., & Dey, P. K. (2019). Risk management in oil and gas construction projects in Vietnam. In Risk Management in Engineering and Construction (pp. 225–247). Routledge.
[57]
Vrontis, D., Iazzi, A., Maizza, A., & Cavallo, F. (2022). Stakeholder engagement in the hospitality industry: An analysis of communication in smes and large hotels. Journal of Hospitality & Tourism Research (Washington, D.C.), 46(5), 923–945.
[58]
Wernerfelt, B. (1984). A resource‐based view of the firm. Strategic Management Journal, 5(2), 171–180.
[59]
Xie, C., Zhang, J., Chen, Y., & Morrison, A. M. (2023). The effect of hotel employee resilience during COVID-19: The moderation role of perceived risk and challenge stressors. Tourism Management Perspectives, 46. 36741920.
[60]
Yacob, P., & Peter, D. (2022). Perceived benefits of sustainable digital technologies adoption in manufacturing SMEs. International Journal on Management of Innovation & Technology, 19(04).
[61]
Yang, H., Cheung, C., & Li, W. (2022). Intercultural communication competency practices in the hotel industry. Journal of China Tourism Research, 18(1), 162–184.
[62]
Zaman, U., Florez-Perez, L., Khwaja, M. G., Abbasi, S., & Qureshi, M. G. (2021). Exploring the critical nexus between authoritarian leadership, project team member’s silence and multi-dimensional success in a state-owned mega construction project. International Journal of Project Management, 39(8), 873–886.
Index Terms
- Optimizing Project Management Outcomes: Role of Strategies, Communication, and Technology Adoption With Reference to the Hotel Industry
Index terms have been assigned to the content through auto-classification.
Recommendations
Risk Management Usage and Impact on Information Systems Project Success
This article explores the usage of risk management practices on virtual Information Systems projects to address the growing industry practice of geographically separated teams. A survey of 557 virtual-project managers assessed usage of risk management ...
Risk Management Game Method of the Weapons Project Based on BP Neural Network
ICM '11: Proceedings of the 2011 International Conference of Information Technology, Computer Engineering and Management Sciences - Volume 01In order to avoid the risk of weapons project, weapons project risk assessment model and neural network model are proposed to solve the weapons game management project risk control issues. Through the risk assessment index system weapons project and ...
Characteristics of Project Management Assets and Project Management Process Outcomes: An Exploratory Factor Analysis
The resource-based view of the firm from strategic management literature is applied to examine project management as a source of competitive advantage. In this view, assets contribute to competitive advantage if they add economic value, are rare, are ...
Comments
Information & Contributors
Information
Published In
Copyright © 2024.
Publisher
IGI Global
United States
Publication History
Published: 04 October 2024
Author Tags
Qualifiers
- Article
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 0Total Downloads
- Downloads (Last 12 months)0
- Downloads (Last 6 weeks)0
Reflects downloads up to 12 Feb 2025